Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for emergency calls in social care.
- Company: Join a supportive team dedicated to helping the community.
- Benefits: Flexible working hours, agile working options, and valuable experience.
- Other info: Work in Lincoln City Centre with opportunities for career growth.
- Why this job: Make a real difference by assisting those in need during critical times.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
You will be the first point of contact for emergency calls relating to Adult's and Children's Social Care. You will be dealing with calls from professionals (e.g. Police and Health Services), and from Members of the Public. The calls will be of a sensitive nature, and you will be required to gather and process information efficiently and accurately.
As well as Social Care calls, you will also take calls about District Council Services (e.g. Council Housing Repairs) and other local services including Libraries and Heritage enquiries.
About you
To be a successful Out of Hours Customer Service Advisor you will have a passion for delivering excellent customer service and excellent communication skills. Due to the working hours, we require candidates to be flexible and willing to work evenings, weekends and overnight. Good IT skills with a competency in using Microsoft Office and Windows is also essential!
Where will I work?
Our offices are based in Lincoln City Centre at Lancaster House, and we do offer agile working opportunities (a mix of Office and working at home) once you're settled in and fully trained.
What hours will I work?
Shifts include working overnight (12 midnight until 8am), evenings, weekend working including all public holidays. Core hours are Monday-Thursday 17:30-08:00.
Customer Service Advisor Out of Hours (G2) in Lincolnshire employer: Nations Recruitment
Contact Detail:
Nations Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Out of Hours (G2) in Lincolnshire
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the types of calls you'll be handling, especially those related to social care. This will help you feel more confident during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with sensitive calls, it's crucial to demonstrate empathy and clarity. Try role-playing scenarios with friends or family to get comfortable with how you'd respond in real situations.
✨Tip Number 3
Flexibility is key for this role, so be ready to discuss your availability during interviews. Highlight your willingness to work evenings, weekends, and overnight shifts. This shows you're committed and ready to jump in when needed!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Customer Service Advisor Out of Hours (G2) in Lincolnshire
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share examples of how you've gone above and beyond to help others, especially in sensitive situations.
Highlight Your Communication Skills: Since you'll be the first point of contact for emergency calls, it's crucial to showcase your excellent communication skills. Use clear and concise language in your application, and consider mentioning any relevant experience dealing with professionals or the public.
Flexibility is Key: Make sure to emphasise your flexibility regarding working hours. We need someone who can handle evenings, weekends, and overnight shifts, so mention your availability and willingness to adapt to these requirements.
Tech Savvy? Let Us Know!: Good IT skills are essential for this role, so don't forget to highlight your competency with Microsoft Office and Windows. If you have any specific examples of using these tools effectively, include them in your application to stand out!
How to prepare for a job interview at Nations Recruitment
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Customer Service Advisor, especially in handling sensitive calls. Understand the types of enquiries you might receive and be ready to discuss how you'd approach them.
✨Showcase Your Communication Skills
Since you'll be dealing with professionals and the public, practice clear and concise communication. Think about examples from your past experiences where you effectively resolved issues or handled difficult conversations.
✨Flexibility is Key
Be prepared to discuss your availability for the required shifts, including evenings and weekends. Highlight any previous experience working flexible hours and how you managed your time effectively.
✨Tech Savvy
Brush up on your IT skills, particularly with Microsoft Office and Windows. You might be asked about your experience with these tools, so be ready to share specific examples of how you've used them in previous roles.