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- Tasks: Manage calls in the Lifeline Control Room, ensuring every call is handled effectively.
- Company: Join Merthyr Tydfil County Borough Council, dedicated to community safety and support.
- Benefits: Enjoy flexible shifts, competitive pay, and the chance to make a real difference.
- Why this job: Be part of a vital service that supports your community, with opportunities for growth.
- Qualifications: Experience with phone systems and IT; Welsh speakers preferred but not required.
- Other info: Immediate start available; shifts include nights, weekends, and bank holidays.
Job Details
Job Category: Admin & Clerical
Job location: Castle Street, Merthyr Tydfil, Merthyr Tydfil County Borough, CF47 8AN, Merthyr Tydfil County Borough Council
Hours per week: 18.50
Start date: Immediate start
Salary: £13.26 per hour
Job Purpose
To staff the Lifeline and Emergency Planning Control Room on a rota basis.
Must have the ability to work alone and operate within a flexible shift pattern (this will include Nights/Weekends/Bank Holidays).
To receive calls via all communication networks, e.g. landlines, PNC, fax and to ensure that each call is adequately and properly dealt with.
Ability to speak Welsh is desirable
Technical skills / Experience
- Must be able to demonstrate relevant experience of using telephone systems to engage with customers.
- Some knowledge of the Housing Repairs System is desirable, but not essential.
- Using the Community Alarm Service.
Experience / Qualifications
- Knowledge and understanding of the Data Protection Act.
- Experience of working with I.T. systems.
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Grade 3 Lifeline Control Room Operator employer: Nations Recruitment
Contact Detail:
Nations Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Grade 3 Lifeline Control Room Operator
✨Tip Number 1
Familiarise yourself with the Lifeline and Emergency Planning Control Room operations. Understanding how these systems work will give you an edge during interviews, as you'll be able to discuss relevant scenarios and demonstrate your knowledge.
✨Tip Number 2
Brush up on your customer service skills, especially in high-pressure situations. Since you'll be dealing with emergency calls, showcasing your ability to remain calm and effective under pressure can set you apart from other candidates.
✨Tip Number 3
If you have any experience with telephone systems or community alarm services, be ready to share specific examples of how you've used these in past roles. This practical knowledge can greatly enhance your candidacy.
✨Tip Number 4
Since speaking Welsh is desirable for this role, consider brushing up on your language skills if you're not already fluent. Even basic proficiency can demonstrate your commitment to the local community and improve your chances of landing the job.
We think you need these skills to ace Grade 3 Lifeline Control Room Operator
Some tips for your application 🫡
Understand the Job Role: Read the job description carefully to understand the responsibilities and requirements of a Grade 3 Lifeline Control Room Operator. Highlight key skills such as communication, technical abilities, and experience with telephone systems.
Tailor Your CV: Make sure your CV reflects relevant experience related to the role. Emphasise any previous work in admin or clerical positions, especially those involving customer engagement or emergency planning.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job requirements. Mention your ability to work flexible shifts, your understanding of the Data Protection Act, and any experience with I.T. systems. If you speak Welsh, be sure to highlight this as it is desirable for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Nations Recruitment
✨Show Your Communication Skills
As a Lifeline Control Room Operator, you'll be handling calls from various communication networks. Make sure to demonstrate your ability to communicate clearly and effectively during the interview. Practice answering questions in a calm and concise manner.
✨Highlight Relevant Experience
If you have experience using telephone systems or working in similar roles, be sure to mention it. Prepare specific examples of how you've successfully managed customer interactions or resolved issues in the past.
✨Understand the Data Protection Act
Knowledge of the Data Protection Act is crucial for this role. Brush up on its key principles and be ready to discuss how you would ensure compliance when handling sensitive information during your work.
✨Flexibility is Key
This position requires working flexible shifts, including nights and weekends. Be prepared to discuss your availability and willingness to adapt to different schedules, as this will show your commitment to the role.
