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- Tasks: Lead outdoor visitor operations and enhance the experience in the stunning Lake District.
- Company: Join the National Trust, dedicated to preserving nature and heritage for everyone.
- Benefits: Enjoy flexible working, substantial pension, free entry to Trust places, and various discounts.
- Why this job: Make a real impact on visitor experiences while working in breathtaking surroundings.
- Qualifications: Experience in managing visitor operations, budget control, and engaging diverse audiences required.
- Other info: Opportunity to work collaboratively with a passionate team and cover some weekends.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Visitor Operations & Experience Manager role at National Trust
This range is provided by National Trust. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Join our team as the Visitor Operations and Experience Manager for the Central and East Lakes portfolio. In this role, you\’ll lead our outdoor visitor operations, all while connecting people to the National Trust. This is an outstanding chance to create a real impact for the future of our visitor experience in the Lake District.
Interview Date – Tuesday 8th April, on site in the Lake District.
What it\’s like to work here
Based in the breathtaking Lake District, you\’ll be an integral part of the portfolio\’s leadership team, reporting to the General Manager. You’ll lead the outdoors visitor operations team covering significant areas like Ullswater, Langdale, and Windermere, as well as popular visitor locations like Aira Force and Fell Foot Park.
While the pace can be fast and pressure high, the stunning surroundings provide an exceptional environment to develop our visitor experience. By providing more access to green spaces, and ensuring our places are welcoming for everyone, this role offers huge opportunities to make a difference. The role will cover some weekends across the year.
What you\’ll be doing
As the Visitor Operations and Experience Manager, you\’ll have overall responsibility operation and development of our outdoor offer, providing inspirational leadership to both staff and volunteers, driving our vision and building ambitious plans for the outdoor. You’ll turn strategy into reality and deliver across a broad range of operational areas as you bring nature, beauty and history to our members and visitors.
You\’ll have budgetary control, with a focus on increasing income, being innovative and passionate to grow support through our operations, membership and fundraising. Understanding supporter engagement and aligning activities with our cause will be crucial. Leading from the front, you\’ll encourage and empower your team of 30 to ensure smooth operation of our visitor business, car parks, events and activities along with welcoming visitors across the high and low seasons and ensuring our places are excellently presented.
As part of the portfolio leadership team, you’ll work collaboratively to create and deliver our business plans, providing leadership and drive across the wider Central Lake District Team and departments. You’ll take part in duty management, and you’ll deputise for the General Manager, including covering some weekends across the year.
Who we\’re looking for
- an inclusive, capable & curious leader with a collaborative leadership style, taking time to support your team and everyone across the portfolio.
- a confident communicator, who enjoys building effective working relationships with a broad range of people – staff, volunteers, partners, advisors & visitors.
- an advocate for the outdoors and connecting people to nature.
- experience in managing bustling visitor operations.
- experience of income generation and managing budgets, including meeting or exceeding financial targets.
- experience of developing and delivering programmes of engagement and events.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
General Business, Public Relations, and Management
Industries
Non-profit Organizations
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Visitor Operations & Experience Manager employer: Nationaltrustjobs
Contact Detail:
Nationaltrustjobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Operations & Experience Manager
✨Tip Number 1
Familiarise yourself with the National Trust's mission and values. Understanding their commitment to conservation and community engagement will help you align your experience and ideas with their goals during discussions.
✨Tip Number 2
Network with current or former employees of the National Trust, especially those in visitor operations roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to manage visitor operations effectively. Highlight any innovative strategies you've implemented to enhance visitor experiences.
✨Tip Number 4
Research the key visitor locations mentioned in the job description, such as Ullswater and Windermere. Being knowledgeable about these areas will show your genuine interest in the role and help you discuss how you can improve visitor engagement.
We think you need these skills to ace Visitor Operations & Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Visitor Operations & Experience Manager position. Tailor your application to highlight relevant experiences that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in managing visitor operations, budget management, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your impact in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for connecting people to nature and your understanding of the National Trust's mission. Provide specific examples of how your skills and experiences make you a suitable candidate for this role.
Prepare for the Interview: Since the interview date is set, prepare by researching common interview questions for leadership roles in visitor operations. Be ready to discuss your management style, how you handle pressure, and your strategies for engaging visitors and generating income.
How to prepare for a job interview at Nationaltrustjobs
✨Show Your Passion for the Outdoors
As a Visitor Operations & Experience Manager, it's crucial to demonstrate your enthusiasm for nature and connecting people with the outdoors. Share personal experiences that highlight your love for the environment and how it influences your work.
✨Highlight Leadership Experience
This role requires strong leadership skills. Be prepared to discuss your previous experiences in managing teams, especially in busy visitor operations. Use specific examples to illustrate how you've empowered your team and driven successful outcomes.
✨Discuss Financial Acumen
Since budget management and income generation are key aspects of this position, be ready to talk about your experience with financial targets. Provide examples of how you've successfully managed budgets and increased revenue in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think about challenges you might face in managing visitor operations and how you would address them. This will showcase your strategic thinking and operational expertise.
