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- Tasks: Lead daily operations across three National Trust sites, ensuring a welcoming experience for all visitors.
- Company: Join Europe’s largest conservation charity, dedicated to preserving heritage for everyone.
- Benefits: Enjoy flexible working, substantial pension, free entry to Trust places, and various discounts.
- Why this job: Make a real impact in conservation while managing diverse teams and enhancing visitor experiences.
- Qualifications: Strong leadership skills, experience in fast-paced operations, and a commitment to accessibility are essential.
- Other info: Accommodation provided; public transport is limited, so consider travel options.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Property Operations Manager role at National Trust.
This range is provided by National Trust. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
If you’re looking for a new experience, and you’re used to leading varied teams, achieving high standards and running smooth operations, you could make a real difference by working for Europe’s largest conservation charity.
We’re looking for a Property Operations Manager within the Sissinghurst Portfolio, to be responsible for the daily operation across three much-loved National Trust sites: Lamb House, Smallhythe Place, and Stoneacre, and for introducing improvements to make it as welcoming as possible for everyone.
Accommodation is provided to the postholder for the proper or better performance of their duties in accordance with Trust criteria and HMRC rules.
What it\’s like to work here
Reporting to the General Manager, you’ll be joining a leadership team committed to looking after all the properties within the Sissinghurst Portfolio for the benefit of all. This is a thriving and fast-paced place to work, and you’ll be managing a large and varied team that includes around 6 staff and 100+ volunteers.
You’ll carry out duty management across all three properties and will be responsible for setting the rotas for both staff and volunteers. You’ll have a role in identifying and developing projects in each of the properties and will be flexible and adaptable with your approach as you prioritise development opportunities across the properties.
Each property has an important collection and you’ll be working closely with regional consultants and Whole Trust delivery managers in using the rich stories to help bring the property to life through excellent programming. You will inspire and deliver excellent visitor service and conservation standards throughout all three of the properties.
Public transport connections to all three properties are limited, so you’ll need to consider how you’ll travel between properties at short notice.
What you\’ll be doing
You’ll work collaboratively with your colleagues – particularly those in visitor experience, programming, and facilities – to run the visitor operations here. Together, you’ll be making sure that every visitor has what they need to have their best possible day, as well as the chance to discover the work of the Trust for themselves.
You’ll help your team with their priorities and the confidence to achieve their goals, providing them with the care, resources, and direction they need to succeed.
You’ll also take a lead role in our approach to the management of volunteers and their experience across the portfolio.
You’ll be involved in the strategic direction of the whole place. You’ll be expected to work some weekends and Bank Holidays on a rota basis, and evenings, as required.
Who we\’re looking for
We’d love to hear from you if you’re:
- able to prioritise and manage conflicting demands.
- organised and confident in managing fast-paced operations.
- an inspiring leader and manager of people, adept at leading diverse professional teams.
- a skilled collaborator and communicator, comfortable with taking decisions.
- aware of the importance of excellent service, growing support for an important cause, and high standards of presentation.
- up to date with health and safety, compliance, and emergency procedures.
- familiar with business planning, growing income, and managing budgets.
- committed to making sure experiences are truly for everyone, with practical knowledge of improving accessibility in a workplace or visitor attraction.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary.
- Free entry to National Trust places for you, a guest, and your children (under 18).
- Season ticket loan.
- EV car lease scheme.
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible.
- Employee assistance programme.
- Free parking at most Trust places.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Non-profit Organizations
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Property Operations Manager employer: Nationaltrustjobs
Contact Detail:
Nationaltrustjobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Operations Manager
✨Tip Number 1
Familiarise yourself with the National Trust's mission and values. Understanding their commitment to conservation and community engagement will help you align your experience and passion with their goals during discussions.
✨Tip Number 2
Network with current or former employees of the National Trust, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Property Operations Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed diverse teams and improved operations in previous roles. Highlighting your leadership style and adaptability will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
Research the Sissinghurst Portfolio and its properties. Being knowledgeable about Lamb House, Smallhythe Place, and Stoneacre will show your genuine interest in the role and help you articulate how you can contribute to enhancing visitor experiences across these sites.
We think you need these skills to ace Property Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and team leadership. Use specific examples that demonstrate your ability to manage operations and lead diverse teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for conservation and the mission of the National Trust. Mention how your skills align with the role and provide examples of how you've successfully managed similar responsibilities in the past.
Highlight Leadership Skills: Emphasise your leadership qualities and experience in managing both staff and volunteers. Discuss how you inspire teams and ensure high standards of service, as this is crucial for the Property Operations Manager role.
Showcase Your Problem-Solving Abilities: Provide examples of how you've handled conflicting demands and made decisions under pressure. This will demonstrate your capability to thrive in a fast-paced environment, which is essential for this position.
How to prepare for a job interview at Nationaltrustjobs
✨Show Your Leadership Skills
As a Property Operations Manager, you'll be leading a diverse team. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your ability to inspire and motivate others.
✨Demonstrate Your Organisational Abilities
This role requires excellent organisational skills to manage multiple properties and staff. Discuss your experience with setting rotas, managing conflicting demands, and ensuring smooth operations across various sites.
✨Highlight Your Commitment to Visitor Experience
The National Trust values excellent visitor service. Be ready to talk about how you've previously enhanced visitor experiences and your understanding of accessibility improvements in a workplace or visitor attraction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time situations. Think of scenarios where you had to make quick decisions or adapt to unexpected changes, especially in a fast-paced environment.
