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- Tasks: Deliver excellent customer service and support stock operations in a vibrant museum environment.
- Company: Join the Science Museum Group, a leader in science and education.
- Benefits: Enjoy 27 days annual leave, flexible working, and discounts on exhibitions.
- Why this job: Be part of a mission to inspire futures through science and learning.
- Qualifications: Passion for customer service and ability to work in a team.
- Other info: Opportunities for career growth and professional development in a unique setting.
Overview
Do you enjoy delivering excellent customer service and keeping things running smoothly behind the scenes? Are you looking for an opportunity to work in a fast-paced retail environment at one of the UK\’s leading museums?
About us
The Science Museum Group (SMG) is home to the world\’s leading collection in science, technology, engineering, mathematics, and medicine. Our mission is to inspire futures by helping people understand the role of science in shaping our lives. As part of this mission, our retail teams play an important role in continuing the visitor journey, offering an inspiring and seamless shopping experience across our museum outlets. We are now looking for two new team members to join our Retail team at the Science Museum:
- Retail Stockroom Assistant – 21 hours per week, fixed term until March 2026
- Retail Sales Advisor – 15 hours per week, permanent
About the roles
Whether supporting customers on the shop floor or helping behind the scenes, you\\\’ll be part of a friendly, motivated team delivering an excellent retail experience.
As a Retail Sales Advisor, you will engage with visitors to help them find and purchase products, providing warm, knowledgeable, and efficient service. You\\\’ll also ensure that our merchandise is attractively presented and that stock is replenished to maintain high visual standards.
As a Retail Stockroom Assistant, you\\\’ll ensure the smooth running of our stock operations—receiving, processing, and organising deliveries, maintaining accurate stock levels, and ensuring that products are safely stored and displayed. This role involves some physical activity, including lifting boxes, working with ladders, and offloading deliveries.
In both roles, you will help us maximise sales, maintain excellent standards of presentation and housekeeping, and create a welcoming environment for all our visitors.
About you
You will bring:
- A passion for delivering outstanding customer service and creating memorable visitor experiences.
- The ability to work efficiently both independently and as part of a team.
- A proactive, positive attitude and willingness to take on a variety of retail tasks.
- Good attention to detail and a commitment to maintaining high standards of presentation and organisation.
- For the Stockroom Assistant role, the ability to safely carry out manual handling tasks as part of day-to-day duties.
It would be great if you also have:
- Previous experience in a retail or stockroom environment.
- An interest in science, museums, or learning experiences for visitors.
Applying
To view the full Vacancy Information Pack and application guidance, visit the Science Museum Group website and search for the role titles listed above. You can also click \’Apply Online\’ on the vacancy listing to submit your application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you\\\’ll benefit from a range of perks and support, including:
- Meaningful work – contribute to our mission of inspiring futures.
- Career growth – access to professional development and training.
- Work/life balance – 27 days annual leave (pro rata) plus bank holidays, and flexible working policies.
- Health & wellbeing support – including employee assistance, the Unmind app, and more.
- Enhanced contributory pension – supporting you for the future.
- Discounts – free entry to exhibitions, discounts in our shops and cafés, and access to NMDC partner museums.
Open for All is one of the Science Museum Group\\\’s five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
National Museum Directors\\\’ Council, Tate Britain, Millbank, London SW1P 4RG.
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Retail Positions employer: Nationalmuseums
Contact Detail:
Nationalmuseums Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Positions
✨Tip Number 1
Get to know the Science Museum Group! Familiarise yourself with their mission and values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about inspiring futures through science.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you stand out as someone who can deliver that warm, knowledgeable service they’re looking for.
✨Tip Number 3
Be ready to showcase your teamwork abilities. Retail is all about collaboration, so come prepared with stories that highlight how you’ve worked well with others in fast-paced environments. They want to see you fit right into their friendly team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Science Museum Group and being part of something special.
We think you need these skills to ace Retail Positions
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and the retail environment. Share any experiences that highlight your love for helping others and creating memorable moments for visitors.
Tailor Your Application: Make sure to customise your application to reflect the specific role you're applying for. Highlight relevant skills and experiences that align with what we’re looking for in a Retail Stockroom Assistant or Retail Sales Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well, so we can easily see how you fit into our team and the roles available.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position you’re interested in.
How to prepare for a job interview at Nationalmuseums
✨Know the Museum's Mission
Before your interview, take some time to understand the Science Museum Group's mission and values. Familiarise yourself with their focus on inspiring futures through science. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Whether it's a retail job or another role, think about how you made a positive impact on customers. Be ready to discuss how you can create memorable visitor experiences at the museum.
✨Demonstrate Team Spirit
Since teamwork is crucial in retail, be prepared to talk about your ability to work well with others. Share specific instances where you collaborated with colleagues to achieve a common goal. Highlight your proactive attitude and willingness to take on various tasks to support the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the museum engages with its visitors. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.