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- Tasks: Engage visitors, provide top-notch customer service, and sell museum guidebooks.
- Company: IWM North, a vibrant museum in Manchester.
- Benefits: Part-time hours, competitive salary, and a chance to learn about history.
- Why this job: Join a dynamic team and make every visitor's experience memorable.
- Qualifications: Retail experience and a passion for customer interaction.
- Other info: Flexible part-time role with weekend shifts and growth opportunities.
The predicted salary is between 18367 - 18367 £ per year.
To welcome and positively engage with every visitor to the museum, at any and every point of their visit, consistently delivering the highest standards of customer service at all times.
To develop a strong knowledge of IWM, its collection and the local area in order to provide visitors with a professional and knowledgeable response to their enquiries and a memorable visit.
To actively sell IWM's Guidebooks and related offers at the museum's entrance from our admissions desk and as an add on sale in our shops.
To fully answer customer enquiries and deal with complaints in a calm, professional manner, calling on the support of the management team when appropriate.
To ensure that the IWM's financial and cash handling procedures are strictly adhered to in relation to audit and security requirements.
To assist with deliveries ensuring that stock is safely and neatly stored in the stockroom and that relevant paperwork is completed accurately and without delay.
We are looking for someone who enjoys interacting with customers, sales and learning. You will ideally bring:
- Essential criteria:
- Experience of working in a retail or similar environment.
- Good visual merchandising skills and excellent product knowledge.
- Confidence to proactively sell in busy environments and achieve targets.
- Desirable criteria:
- An interest in the history of Twentieth Century conflict.
Please note, due to the seven day nature of our operations, this role requires regular weekend working. This role is part time working 29 hours per week.
Retail and Admissions Assistant in Manchester employer: Nationalmuseums
Contact Detail:
Nationalmuseums Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Admissions Assistant in Manchester
✨Tip Number 1
Get to know the IWM inside out! Familiarise yourself with their collections and history. This way, when you chat with visitors, you can impress them with your knowledge and make their experience unforgettable.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios, from welcoming visitors to dealing with complaints. The more confident you are, the better you'll shine during the interview.
✨Tip Number 3
Show off your sales skills! Think of ways you can actively promote IWM's guidebooks and offers. Prepare some ideas to share in your interview about how you'd engage customers and boost sales at the admissions desk.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at IWM North. Don’t miss out on this opportunity!
We think you need these skills to ace Retail and Admissions Assistant in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service or retail. We want to see how you've positively engaged with customers in the past, so share specific examples that showcase your skills!
Know Your Stuff: Familiarise yourself with IWM and its collections before applying. We love candidates who can demonstrate a genuine interest in our history and offerings, so do a bit of research and let that passion shine through in your application.
Be Professional and Personable: When writing your application, keep it professional but don’t be afraid to let your personality show! We’re looking for someone who can connect with visitors, so a friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Nationalmuseums
✨Know Your Stuff
Before the interview, dive deep into IWM's history and its collections. Familiarise yourself with key exhibits and any recent news about the museum. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Customer Service Scenarios
Prepare for questions about customer service by thinking of specific examples from your past experiences. Consider times when you handled difficult customers or successfully sold a product. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Sales Skills
Since the role involves selling guidebooks and related offers, be ready to discuss your sales techniques. Think about how you can proactively engage customers and upsell products. Maybe even practice a short pitch for a guidebook to demonstrate your confidence.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role. Ask about the team dynamics, upcoming exhibitions, or how they measure success in customer engagement. This shows you're not just interested in the job, but also in contributing to the museum's mission.
