Warehouse Operative Picking in Stoke-on-Trent

Reports to: Warehouse Supervisor

Department: Operations

Business unit: NVS

Prepared by: Ryan Brittain

Date: 17th August 2018

Short description of the main purpose of the role: Responsible for leading the Warehouse staff; managing the operational activities within the Warehouse. Core responsibilities include managing and improving productivity and quality in assigned areas; ensuring compliance with relevant Standard Operating Procedures and Health and Safety rules; supporting the Operations Management Team in achieving operational targets.

Core role accountabilities:

• Performance: Maintain an efficient operation to maximise productivity and reduce costs. Suggest and implement improvements to ensure maximum efficiency. Ensure that good practice is adopted and maintained to support the maintenance and improvement of quality standards, reducing product returns and customer complaints. Generate ideas to allow greater throughput in the department. Assist in the reduction of internal product damages. Maximise staff utilisation.
• Leadership: Demonstrate and foster a leadership culture within the Warehouse to ensure the adoption of a ‘can do’ attitude by all reports. Lead and train staff in pursuit of operational targets and Company Values. Encourage and motivate staff to reduce turnover and maximise potential. Provide encouragement to team members, including communicating team goals and identifying areas for new/additional training. Able/willing to challenge/confront operatives.
• Inventory systems: Familiarise and develop own knowledge of the WMS to an acceptable standard. Train and develop the team to become efficient with the WMS.
• Administration: Ensure all paperwork is completed accurately and to specific deadlines as required. Responsible for query resolution relating to order and stock issues. Responsible for producing Departmental reports.
• Communication: Liaise with other Departments and Supervisors regarding operational issues to ensure efficient service and availability is provided at all times. Communicate good housekeeping and operational standards throughout the warehouse team. Listen to team members’ feedback and resolve any issues or conflicts through mediation or informal meetings. Conduct team meetings to update members on best practices and continuing expectations.
• Health & Safety: Ensure Health & Safety compliance at all times, including wearing of PPE supplied. Promote Health & Safety awareness throughout the warehouse environment. Be aware of relevant risk assessments and Fire assessments.
• Other Duties: Be aware of and follow Standard Operating Procedures. Report to operational management any matters adversely affecting the protection of the company’s stocks and premises. Assist when required with other functions within the warehouse operation, including managing other operational departments, as requested. Perform any other reasonable duties as the role and business dictate. Support Warehouse Supervisor and perform Supervisory duties when Supervisor is absent or out of office.

Personal attributes:

• Ideally at least 3 years’ experience working in an operational logistics environment.
• Self-motivated and results focused/driven.
• High attention to detail.
• Able to work under pressure and to tight deadlines.
• Able to work independently and within a team.
• Good PC skills.
• Excellent communication and relationship building skills.
• Strong oral and written communication skills.
• Proficient knowledge of Health & Safety.
• Mature, credible individual capable of communicating at all levels within the organisation and commanding respect from their staff.
• Employee training experience.