Human Resources - Human Resources Administrator in Stoke-on-Trent

Main purpose of the role

Responsible for facilitating HR administration activity across the HR function to ensure a smooth and efficient service, that is compliant with HR procedures and SOX requirements.

Scope of Role

• Key business stakeholders: HR Team, Employees, Team Leaders, Supervisors, Managers bands A - F
• Business escalation points: Managers, Operational Leadership Team
• HR escalation points: HRA’s/HRBPs/HRD
• Geography: Primarily office-based

Key Responsibilities

• First point of contact for queries coming into HR, either in person, via the HR Inbox/postbox/incoming calls/voicemail, responding or redirecting as necessary to the appropriate person.
• Ensure internal and external recruitment processes are carried out in a professional, structured, and consistent manner and compliant with regulatory and legal requirements (including ensuring RTW documentation is received, processing all new starter paperwork and issuing ID cards as necessary).
• Send offer letters, contracts of employment and welcome emails.
• Provide guidance to line managers on the recruitment process.
• Carry out DBS checks for starters and rechecks in accordance with the DBS policy, escalating issues where necessary.
• Administer Flexible Working applications.
• Processing changes to T&C.
• Managing expiry of right to work evidence, escalating as necessary.
• Administer HR related benefits and schemes, such as Bupa, Telus, Recommend a Friend, Specsavers, Sharesave, Life Assurance and any other benefits programmes/schemes that are in operation.
• Ensure the relevant HR Databases are up to date and maintain HR records/personal files.
• Administer the Long Service Award scheme, retirement awards and any recognition schemes in place (as relevant).
• Monitor sickness absence, escalating issues to managers/HR Advisers as appropriate.
• Process invoices and liaise with Accounts accordingly.
• Manage stationery supplies and place orders as necessary.
• Produce regular and ad-hoc reports as required.
• Respond to reference requests, escalating any issues as necessary.
• Administer Onboarding and Training course requirements.
• Process ‘Leave’, such as maternity, paternity, Jury Service etc.
• Processing leavers.
• Ensure WI are kept up to date, obtaining approval prior to changing any HR process.
• Any other reasonable requests/ad-hoc duties, as required.

Personal attributes: Qualifications, experience, skills, knowledge and competencies required to fulfil the role

Essential

• A good team player who achieves positive outcomes.
• Strong attention to detail ensuring correct information is recorded.
• Resilient to setbacks.
• Excellent written and oral communication skills.
• Ability to effectively interface with all levels of employees from entry level to senior management.
• Excellent customer service skills.
• High level of organisational skills.
• Proficient with technology and confident with HR Software and Tools.
• Ability to effectively manage multiple priorities and be flexible to changing priorities.
• Drive to learn and expand skill set, motivated to achieve results.
• Able to work autonomously and efficiently to ensure the end-to-end running of HR activity.
• Discretion with confidential information.

Desirable

• Knowledge of Dayforce HR System (or similar).
• CIPD Level 3.