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- Tasks: Deliver exceptional customer experiences and exceed targets in a dynamic environment.
- Company: Join a leading veterinary services company focused on customer excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Collaborative team culture with opportunities to learn about the veterinary industry.
- Why this job: Make a real difference in customer interactions while developing valuable skills.
- Qualifications: GCSEs in Maths and English, strong communication skills, and a positive attitude.
The predicted salary is between 25000 - 30000 £ per year.
Main purpose of the role
To provide an exceptional customer experience during every customer interaction, across multiple contact channels, whilst striving to exceed personal and team targets.
Key Responsibilities
- Deliver or exceed your personal customer excellence targets daily.
- Deliver exceptional customer experiences, whether the interaction is your first or last of the day.
- Interact with customers in a professional, helpful, polite, and friendly manner to place their orders and answer any queries.
- Strive to learn and retain strong product knowledge, whilst focusing most attention on our own brand products.
- Find opportunities to deliver on customer needs whilst optimising revenue for the business.
- Process customer orders efficiently and accurately.
- Keep up to date with the latest stock levels and offer alternatives where feasible.
- Provide customers with proactive updates on orders we have been unable to fulfil from their order.
- Use your knowledge and initiative to find solutions to problems customers face with their orders.
- Work closely and collaboratively with all internal NVS stakeholders to resolve customer challenges.
- Develop and maintain strong relationships with depot managers and drivers.
- Provide customers with updates regarding order queries, deliveries and returns.
- Create RMA’s for customers.
- Raise credit notes and re-invoice goods as required on Customer orders.
- Provide customers with requests for copy invoices / credit notes.
- Assist the Returns Department with processing the paperwork for credits.
- Proactively find and recommend improvements to our customer experience and processes.
- Look for opportunities to upsell or cross sell products to customers.
- Undertake other reasonable duties as required by the role.
Personal attributes: Qualifications, experience, skills, knowledge, and competencies required to fulfil the role
- O Level or GCSE grades C or 5 and above in Maths and English.
- Can do, positive and constructive attitude.
- Accepts targets as a challenge and strives to beat them.
- Excellent telephone manner.
- Strong written skills.
- IT literate and confident as a user of digital/electronic systems.
- Able to demonstrate high levels of customer service excellence.
- Flexible approach to working hours.
- Excellent attendance and punctuality.
- Can prioritise conflicting workloads at peak times without it affecting performance.
- Experience of managing demanding expectations and handling difficult conversations.
- Ability to remain calm under pressure and find solutions to problems.
- Ability to manage sensitive and critical customer information.
- Knowledge of the veterinary industry would be an advantage.
- Enjoys working in a close team environment.
Customer Excellence Advisor employer: National Veternary Service
Contact Detail:
National Veternary Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Advisor
✨Tip Number 1
Get to know the company! Research National Veterinary Services Limited and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional experiences, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult conversations. Role-play with a friend if you can!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at National Veterinary Services Limited.
We think you need these skills to ace Customer Excellence Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to create exceptional experiences for customers, just like we do at StudySmarter!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the Customer Excellence Advisor role.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the job description. Mention how your skills align with our goals at StudySmarter, especially around exceeding targets and providing top-notch customer experiences.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at National Veternary Service
✨Know Your Customer Excellence
Before the interview, brush up on what exceptional customer service means in the context of the veterinary industry. Familiarise yourself with common customer queries and how to handle them effectively. This will show your potential employer that you’re not just interested in the role, but that you understand the importance of delivering a top-notch customer experience.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Think about times when you had to remain calm under pressure or manage difficult conversations. Being able to articulate these situations will demonstrate your ability to handle the challenges that come with being a Customer Excellence Advisor.
✨Demonstrate Team Spirit
Since this role involves working closely with depot managers and drivers, be ready to discuss how you’ve collaborated with others in previous jobs. Highlight any experiences where teamwork led to improved customer satisfaction or streamlined processes. This will show that you’re not just a lone wolf but someone who thrives in a team environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to customer feedback or how they measure success in customer excellence. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.