At a Glance
- Tasks: Be the friendly face of our veterinary practice, helping clients and their pets with care.
- Company: Join a compassionate team dedicated to animal welfare and client satisfaction.
- Benefits: Enjoy medical, dental, vision, 401k match, and paid time off.
- Other info: Flexible work environment with opportunities for growth in the veterinary field.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Strong communication skills and a love for animals are essential.
The predicted salary is between 20000 - 25000 £ per year.
The Client Service Representative (CSR) is the client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The CSR answers telephones, greets clients, prepares patient files, receives and relays client correspondence, and updates client financial records.
The outstanding CSR has the ability to diffuse negative client situations and foster client bonding. Customer-centric and leadership abilities are essential. Bond with clients and keep a positive demeanor in the reception area. Accurately maintain and prepare records, consent forms, and other documents. Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates. Maintain an active veterinary appointment schedule, screening emergencies, and prioritising cases that need to be seen.
Answer telephones and handle calls quickly, efficiently, and in a professional and friendly manner using a multi-line system. Strong attention to detail and organisational skills are required. Accurately and compassionately communicate estimates and treatment plans. Experience with Impromed is a plus.
Qualifications:
- Excellent communication skills, including written and verbal language skills in English.
- Work well independently and in a group.
- Be flexible in attitude and work habits.
Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods of time.
Working conditions: Must love pets and all that comes with them.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Veterinary Receptionist in Lewes employer: National Veterinary Associates
NVA is an exceptional employer for those seeking a rewarding role as a Veterinary Receptionist, offering a supportive work culture that prioritises client relationships and teamwork. With comprehensive benefits including medical, dental, and a 401k with employer match, employees are encouraged to grow both personally and professionally in a pet-loving environment. The practice fosters a positive atmosphere where compassion and communication are key, making it an ideal place for individuals passionate about animal care and client service.
Contact Details:
National Veterinary Associates Recruitment Team
