Fleet Damage Controller

Founded in 1980 as a family-owned business, NVD UK was established to support vehicle manufacturers by ensuring the timely and incident-free distribution of their products. Over the years, we have become a trusted one-stop solution, delivering all three core pillars of outbound logistics: transporting, storing, and enhancing our customers’ vehicles before final delivery.

The Role

The Damage Controller is responsible for assessing vehicle damage, preparing accurate repair estimates, managing customer charges and carrying out minor smart repairs where required. The role involves ensuring all damage is correctly identified, documented and costed, while maintaining high standards of customer service and repair quality.

The successful candidate will play an important role in controlling repair costs, maximising revenue, and ensuring that all work is completed efficiently and to a high standard.

The successful candidate will also be responsible for battery management operations, including monitoring charge levels, coordinating charging activities, ordering replacement batteries, and overseeing battery replacement programmes to ensure fleet availability and operational efficiency.

Compensation & Benefits

• Pension Scheme

• Death In Service Benefit

• Digital GP Service

• Employee Assistance Programme

• Annual Leave Purchase Programme

• Long Service Awards

• Staff Purchase Schemes:

o Tyres

o Tools

• Bike to Work

• Discounted Gym Membership

Responsibilities

Estimating & Damage Assessment

* Inspect vehicles and identify damage requiring repair.

* Prepare accurate and competitive repair estimates.

* Leaise with subcontractors for repairs

* Assess the extent of damage and determine the most appropriate repair methods.

* Ensure all estimates include the correct labour, materials, and parts costs.

* Photograph and document vehicle damage where necessary.

* Identify additional damage and update estimates accordingly.

Customer Charging & Administration

* Calculate and process customer charges for vehicle damage.

* Ensure all chargeable damage is accurately recorded and accounted for.

* Communicate repair costs and estimates clearly to customers.

* Prepare invoices and ensure charges are processed correctly.

* Follow up on outstanding estimates, approvals and payments.

* Maintain accurate records of all damage assessments and completed work.

Smart Repairs

* Carry out minor smart repairs where required.

* Complete small cosmetic repairs, including minor scratches, scuffs and paintwork touch-ups.

* Ensure repairs are completed to a professional standard.

* Identify repairs that require specialist attention or external contractors.

* Ensure all completed repairs meet the required quality standards.

Requirements

* Experience in vehicle damage assessment or automotive estimating is desirable.

* Good understanding of vehicle bodywork and cosmetic repairs.

* Ability to prepare accurate estimates and calculate repair costs.

* Good attention to detail and strong organisational skills.

* Confident communicating with customers and colleagues.

* Basic smart repair skills, including minor paint and cosmetic repairs.

* Good computer and administration skills.

* Ability to work independently and manage workload effectively.

Equal Opportunities Statement

National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.

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