At a Glance
- Tasks: Manage complex IT systems and provide top-notch support across multiple sites.
- Company: Join a family-owned logistics company with a strong reputation since 1980.
- Benefits: Enjoy a pension scheme, digital GP service, and discounted gym memberships.
- Other info: Diverse workplace committed to equality and professional growth opportunities.
- Why this job: Be the tech hero in a dynamic environment that values innovation and teamwork.
- Qualifications: Degree in IT or related field, plus experience in IT support and networking.
The predicted salary is between 40000 - 50000 £ per year.
About NVD Founded in 1980 as a family-owned business, NVD UK was established to support vehicle manufacturers by ensuring the timely and incident-free distribution of their products. Over the years, we have become a trusted one-stop solution, delivering all three core pillars of outbound logistics: transporting, storing, and enhancing our customers’ vehicles before final delivery.
The Role We are seeking a high-caliber, Senior IT Support Engineer to join our team in Southampton. This role is designed for a technical "self-starter" who excels at mastering complex, unfamiliar systems at pace. Experience in Logistics, Supply chain and/or Manufacturing industry is highly desirable. This role requires occasional travel to our UK and Republic of Ireland sites to support business operations.
Key Responsibilities
- Complex System & Infrastructure Management
- Rapid System Adoption: Quickly gain a deep understanding of bespoke and complex internal systems, becoming the subject matter expert (SME) for site-specific applications.
- Networking & Connectivity: Ownership of site networking (LAN/WAN, Wi-Fi, VPNs, and Firewalls). Troubleshoot complex connectivity issues and ensure robust link stability between UK sites.
- Hardware Ecosystem: Manage the full hardware lifecycle, from phones, tablets and laptops to specialized industrial peripherals and workshop-specific tech.
- Cloud, CRM & Advanced Administration
- Google Workspace (Enterprise): Full-cycle administration, including advanced security protocols, OU management, and complex data migration.
- Salesforce: Account administration and basic troubleshooting of issues in salesforce CRM.
- Strategy & Logistics
- Operational Priority: Assess and mitigate risks to business continuity, prioritising critical workshop and transport operations that impact the bottom line.
- UK Site Support: While based in Southampton, you will provide occasional on-site expertise at other UK locations to lead infrastructure upgrades or resolve high-impact issues.
Requirements & Qualifications
- Technical Expertise
- Advanced Networking: Deep understanding of TCP/IP, VLANs, DNS, and DHCP. Experience configuring enterprise-grade switches and firewalls.
- Administration: Proven experience with Google Admin Console.
- Agile Learning: A documented track record of "getting up to speed" quickly with complex, proprietary, or legacy software systems.
- Automation: Demonstrable proficiency in scripting for system administration.
Experience & Soft Skills
- Seniority: Significant experience in a Senior IT Support or Infrastructure role, preferably within fast-paced sectors like Logistics, Transport, or Manufacturing.
- Autonomy: Ability to operate with minimal supervision, managing your own schedule and projects across multiple sites.
- Communication: The ability to translate complex technical concepts into "plain English" for non-technical stakeholders and workshop staff.
Qualification
- A Third-level qualification (Degree) in IT Management, Computer Science, Network Engineering, or a related technical field.
- Relevant certifications (e.g., AWS Certified SysOps, CCNP, or Google Professional Workspace Administrator) are highly desirable.
Benefits
- Pension Scheme
- Death In Service Benefit
- Digital GP Service
- Employee Assistance Programme
- Annual Leave Purchase Programme
- Long Service Awards
- Staff Purchase Schemes:
- Tyres
- Tools
- Bike to Work
- Discounted Gym Membership
Equal Opportunities Statement
National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race or religion, in accordance with UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success. In Ireland and the UK, the logistics and transport sector has traditionally seen lower representation of women and minority groups. NVD actively encourages applications from all backgrounds to help us build a team that reflects the diverse communities we serve.
Senior IT Support Engineer in Bristol employer: National Vehicle Distribution
National Vehicle Distribution in Southampton is an excellent employer, offering a dynamic work environment where vehicle technicians can thrive. With competitive pay, comprehensive EV training, and wellness programs, employees are supported in their professional growth while enjoying a collaborative culture that values quality and innovation in vehicle preparation and maintenance.
Contact Details:
National Vehicle Distribution Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what National Vehicle Distribution values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace Senior IT Support Engineer in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at National Vehicle Distribution.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National Vehicle Distribution. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at National Vehicle Distribution
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
