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- Tasks: Support patients and colleagues in a caring, professional environment while managing administrative duties.
- Company: Join NUPAS, a leading organisation championing women's reproductive choices and patient care.
- Benefits: Enjoy flexible part-time hours, competitive pay, and comprehensive training opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable healthcare experience.
- Qualifications: GCSEs or NVQ2 in Health-related subjects; recent reception or healthcare experience preferred.
- Other info: Must be willing to travel across Staffordshire & the West Midlands.
NUPAS is expanding! The post holder will work to provide the highest standards of patient care and perform competencies as required as a Receptionist/Administrator/health care support worker. The successful applicant must be prepared to travel throughout Staffordshire & the West Midlands clinics, delivering a supportive and non-judgemental service to patients and their supporters attending NUPAS clinics. Co-ordinating the patient pathway throughout the patient's time during the clinic. The applicant will undertake and achieve training specific to the role, including the care certificate and will support with relevant clinical procedures once appropriate training has been provided.
Main duties of the job
- Assist colleagues during the sensitive examination and treatment of patients within the department, treating them with respect and always promoting their dignity and comfort.
- Chaperone as required with procedures, recognising when patients' condition deteriorates and escalating as required.
- Work in a caring, professional, and co-operative way with patients, their significant others, and colleagues.
- Undertake pregnancy tests and record results as required.
- Stock clinical areas and maintain the clinical/administrative environment to a high standard.
- Order and receive stock as necessary.
- Ensure infection prevention policies are always adhered to.
- Respect the confidentiality of information both on and off duty.
- Understand the principles of confidentiality, effective verbal and written communication and the recording of appropriate documentation.
- Theatre support as required.
- Deliver a consistent, patient-centred, caring service.
- Ensure all patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.
- Liaise with clinical and medical staff regarding patient and medical queries.
- Co-ordinate patient treatment pathway throughout time in the clinic.
- Co-ordinate and facilitate the delivery of patient prescriptions and legal documents.
- Prepare and complete Patient notes.
- Referrals to external providers or NHS Hospitals.
- Undertake cashiering duties.
Person Specification
- Essential: Level 2 qualification (e.g. GCSE Grade A-C, NVQ2) in a Health-related subject or Business Administration or a good standard of general education to GCSE level. Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment.
- Desirable: Care certificate.
- Essential: Recent reception and general clerical work experience or recent Healthcare Assistant experience.
- Experience of communicating effectively with people in various situations.
- Understanding of the Data Protection Act and code of confidentiality.
- Working knowledge of Microsoft Office Word, Excel, Outlook.
- Ability to communicate clearly and effectively in English in both verbal and written formats.
- Good interpersonal skills.
- Ability to work as part of a team and independently.
- Positive non-judgemental approach, and pro-choice is essential.
- Willingness to undertake relevant training.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Contact Detail:
National Unplanned Pregnancy Advisory Service (NUPAS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator and Health Care Support Worker
✨Tip Number 1
Familiarise yourself with the principles of patient-centred care and confidentiality, as these are crucial in the role. Understanding how to communicate effectively with patients and colleagues will set you apart.
✨Tip Number 2
Gain some hands-on experience in a healthcare setting, even if it's voluntary. This will not only enhance your CV but also give you practical insights into the daily responsibilities of an Administrator and Health Care Support Worker.
✨Tip Number 3
Network with professionals in the healthcare field. Attend local health events or join online forums to connect with others who can provide advice or even refer you to opportunities at NUPAS.
✨Tip Number 4
Be prepared to discuss your understanding of safeguarding principles during the interview. Showing that you can identify and escalate concerns will demonstrate your commitment to patient safety and care.
We think you need these skills to ace Administrator and Health Care Support Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare support and administration. Emphasise any previous roles where you provided patient care or worked in a reception environment.
Craft a Strong Cover Letter: In your cover letter, express your passion for patient care and your understanding of the importance of confidentiality and professionalism in healthcare settings. Mention specific skills that align with the job description.
Highlight Relevant Qualifications: Clearly list any qualifications related to health care or business administration, such as GCSEs or NVQs. If you have completed the Care Certificate or similar training, make sure to mention it.
Showcase Communication Skills: Since effective communication is key in this role, provide examples of how you've successfully communicated with patients or colleagues in past positions. This could be in your CV or cover letter.
How to prepare for a job interview at National Unplanned Pregnancy Advisory Service (NUPAS)
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Administrator and Health Care Support Worker. Be prepared to discuss how your skills and experiences align with the specific duties mentioned, such as patient care and administrative tasks.
✨Show Empathy and Professionalism
Given the sensitive nature of the role, it's crucial to demonstrate empathy and professionalism during the interview. Share examples from your past experiences where you've shown compassion towards patients or worked effectively in a team to support others.
✨Familiarise Yourself with Policies
Research NUPAS and its commitment to patient care and confidentiality. Be ready to discuss how you would adhere to infection prevention policies and the importance of safeguarding vulnerable individuals, as these are key aspects of the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about training opportunities, team dynamics, or how success is measured in this role. It shows your genuine interest in the position and the organisation.