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For Companies At a Glance
- Tasks: Provide top-notch patient care and support in a dynamic healthcare environment.
- Company: Join NUPAS, a leading organisation in women's reproductive health.
- Benefits: Earn £14.07 per hour with flexible part-time hours and ongoing training.
- Other info: Opportunity for career growth and a supportive team culture.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Experience in reception or healthcare support; Level 2 qualification preferred.
Job Summary
NUPAS is expanding and seeks a Receptionist/Administrator/Health Care Support Worker to deliver high quality patient care across Greater London. The role requires travel to all clinics, one Saturday a month at the Kilburn clinic, and supports the patient pathway throughout the clinic.
Key Responsibilities
- Assist colleagues during sensitive examination and treatment of patients, promoting dignity and comfort.
- Chaperone procedures and recognise when patient condition deteriorates, escalating as required.
- Maintain a caring, professional, and cooperative environment with patients and colleagues.
- Undertake pregnancy tests, record results, and support clinical testing.
- Stock and maintain clinical and administrative areas, order and receive stock, and ensure infection prevention policies are adhered to.
- Respect confidentiality of information on and off duty, and record appropriate documentation.
- Provide theatre support and identify and escalat safeguarding concerns to senior colleagues.
- Support cleaning, restocking, and medication handling training, including safe COSHH practices and hazardous waste disposal.
- Carry out health and safety policies and maintain effective infection control procedures.
- Deliver a patient‑centred reception and administration service, including processing case notes, liaising with clinical staff, coordinating treatment pathways, facilitating prescriptions and legal documents.
- Handle remote administrator duties, referrals to NHS hospitals, and cashiering.
Qualifications
- Essential: Level 2 qualification (e.g. GCSE Grade A‑C, NVQ2) in a health‑related subject or business administration, and ability to meet the Care Certificate standards within 12 weeks of employment.
- Desirable: Care Certificate.
Person Specification
- Essential: Recent reception or general clerical work experience, recent healthcare assistant experience, ability to communicate clearly, understanding of the Data Protection Act, proficiency in Microsoft Office, positive attitude, and pro‑choice focus.
- Desirable: Care Certificate.
Job Details
- Pay: £16.19 an hour (28.5 hrs per week).
- Contract: Permanent.
- Pattern: Part‑time (3 days x 9.5 hrs per day).
- Locations: Bolingbroke Medical Centre, Lonsdale Medical Centre, Royal Arsenal Medical Centre, Kingston Primary Care Trust, Acorn Group Practice.
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Administrator and Health Care Support Worker employer: National Unplanned Pregnancy Advisory Service (NUPAS)
Contact Detail:
National Unplanned Pregnancy Advisory Service (NUPAS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator and Health Care Support Worker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NUPAS. Understand their values and mission, especially around patient care. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of Administrator and Health Care Support Worker. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Administrator and Health Care Support Worker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in healthcare support and administration. We want to see how your skills align with the role at NUPAS, so don’t hold back!
Showcase Your Soft Skills: In a role that involves patient care, it’s crucial to demonstrate your communication and interpersonal skills. Use examples from your past experiences to show us how you’ve handled sensitive situations with respect and compassion.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Early!: Don’t wait until the last minute to submit your application. Since we might close the advert early if we get a lot of applicants, it’s best to apply through our website as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at National Unplanned Pregnancy Advisory Service (NUPAS)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrator and Health Care Support Worker. Familiarise yourself with the key duties mentioned in the job description, such as patient care, administrative tasks, and infection prevention policies. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Effective communication is crucial in this role, so be prepared to discuss your experience in both verbal and written communication. Think of examples where you've successfully communicated with patients or colleagues, especially in sensitive situations. This will highlight your ability to work in a caring and professional manner.
✨Demonstrate Your Flexibility
Since the job requires travel between clinics and working on Saturdays, it's important to convey your flexibility during the interview. Be ready to discuss how you've adapted to changing circumstances in previous roles and your willingness to meet the service needs of the organisation.
✨Emphasise Your Commitment to Patient Care
NUPAS values patient-centred care, so make sure to express your dedication to providing high-quality support to patients. Share any relevant experiences where you've gone above and beyond to ensure patient comfort and dignity. This will resonate well with the interviewers and align with their mission.