Administrator and Health Care Support Worker

Job Summary

The post holder will work to provide the highest standards of patient care and perform competencies as required as a Receptionist/ Administrator/ health care support worker. The successful applicant will be based at NUPAS Finchley Clinic and must be flexible to cover shifts across the North London Region (and other Greater London areas in emergencies), occasional Saturday in Kilburn Clinic. You will be required to work 3 shifts per week Monday to Friday (occasional Saturday) 9.5 hours per day (28.5 hours per week) or full time will be considered (4 shifts 38 hours per week), on a permanent contract to deliver a supportive and non-judgemental service to patients and their supporters attending NUPAS clinics. Co-ordinating the patient pathway throughout the patient’s time during the clinic. The applicant will undertake and achieve training specific to the role, including the care certificate and will support with relevant clinical procedures once appropriate training has been provided.

Responsibilities

• Assist colleagues during the sensitive examination and treatment of patients within the department, treating them with respect and always promoting their dignity and comfort.
• Chaperone as required with procedures, recognising when patients’ condition deteriorates and escalating as required.
• Work in a caring, professional, and co-operative way with patients, their significant others, and colleagues.
• Undertake pregnancy tests and record results as required.
• Stock clinical areas and maintain the clinical/administrative environment to a high standard.
• Order and receive stock as necessary.
• Ensure infection prevention policies are always adhered to.
• Respect the confidentiality of information both on and off duty.
• Understand the principles of confidentiality, effective verbal and written communication and the recording of appropriate documentation.
• Theatre support as required.
• Identify and escalarmany risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.
• Ensure clinical areas are set up, stock is unpacked and rotated.
• Support in the cleaning‑up / restocking of work areas after use.
• Undertake relevant training in medication management and unpack medications to storage facility/Handle medications as appropriate in line with standard operating procedures.
• Wipe down all surfaces at the end of each shift or session as the need arises.
• Pertain potential contact with bodily fluids.
• Handle blood samples in accordance with safe working practices.
• Undertake duties in accordance with safe working practices relating to COSHH, wear appropriate PPE.
• Maintain effective infection control procedures.
• Ensure hazardous waste is disposed of in accordance with company procedures.
• Carry out duties in accordance with Health and Safety policy.
• Deliver a consistent, patient‑centred, caring, confidential and professional reception and administration service ensuring patient and service needs are met.
• Ensure all patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.
• Liaise with clinical and medical staff regarding patient and medical queries.
• Co‑ordinate patient treatment pathway throughout time in the clinic.
• Co‑ordinate and facilitate the delivery of patient prescriptions and legal documents.
• Prepare and complete patient notes.
• Remote administrator duties.
• Referrals to external providers or NHS hospitals.
• Undertake cashiering duties.
• Support patient to right choice.
• Undertake any other duties and responsibilities commensurate with the level and responsibilities of the post.
• Work in harmony with all other personnel and to communicate in an open and courteous manner with patients and colleagues.
• Undertake any training necessary to fulfil duties and responsibilities.

Qualifications

• Level 2 qualification (e.g. GCSE Grade A-C, NVQ2) in a health‑related subject or Business Administration or a good standard of general education to GCSE level. Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment.
• Support a woman’s right to request an abortion.

Experience

• Recent reception and general clerical work experience or recent Healthcare Assistant experience.
• Experience of communicating effectively with people in various situations.
• Understanding of the Data Protection Act and code of confidentiality.
• Working knowledge of Microsoft Office Word, Excel, Outlook.
• Positive attitude and ability to act on feedback.
• Ability to communicate clearly and effectively in English in both verbal and written formats.
• Good interpersonal skills, accurate keyboard skills, and general office skills.
• Ability to prioritise own workload, use initiative within defined parameters, and work as part of a team and independently.
• Positive non‑judgemental approach, and pro‑choice is essential.
• Willingness to undertake relevant training and offer flexibility of working to meet needs of the service.

Additional Requirements

• Must be willing to have Hepatitis B vaccination if not already immune.

Person Specification

• Employees must not make unauthorised copies or disclose confidential or commercially sensitive company information to unauthorised parties.
• Use email and internet systems responsibly and exercise a high level of caution when transmitting confidential information.
• Observe the highest standards of personal and professional behaviour such that patients, fellow workers and others have confidence in their integrity.
• Show respect, sensitivity and courtesy to all those they come into contact with during the course of their work.
• Observe all safety rules and follow safe working practices.
• Understand and adhere to the requirements of NUPAS policy and procedures.
• Ensure full compliance with Information Governance at all times which includes data protection, confidentiality and information security.

Benefits and Working Conditions

• Salary: £16.72 an hour.
• Contract: Permanent.
• Working pattern: Full-time or part-time.
• Shift pattern: 3–4 shifts per week (approx. 28.5–38 hours).
• Locations:
  • N U P A S Finchley
  • Torrington Park Health Centre, 16 Torrington Park, North Finchley, London N12 9SS, United Kingdom
  • The Acorn Group Practice, 29-35 Holly Road, TWICKENHAM TW1 4EA, United Kingdom
  • Lonsdale Medical Centre, 24 Lonsdale Road, LONDON NW6 6RR, United Kingdom
  • Bolingbroke Medical Centre, Wakehurst Road, LONDON SW11 6BF, United Kingdom
  • Brigstock Medical Practice, 141 Brigstock Road, THORNTON HEATH, Surrey CR7 7JN, United Kingdom
  • NUPAS Surbiton, Hollyfield House Medical Centre, 22 Hollyfield Road, SURBITON, Surrey KT5 9AL, United Kingdom
  • Royal Arsenal Medical Centre, 21 Arsenal Way, LONDON SE18 6TE, United Kingdom
  • Parsloes Hub, 2 Hobart Road, DAGENHAM, Essex RM9 5NH, United Kingdom

Employer Details

• NUPAS Ltd, 16 Torrington Park, North Finchley, London N12 9SS, United Kingdom.
• Website: https://www.nupas.co.uk/.

Disclosures

• Disclosure and Barring Service check is required.
• Rehabilitation of Offenders Act (Exceptions Order) 1975 applies.