At a Glance
- Tasks: Deliver friendly service and ensure smooth scheduling for patient procedures.
- Company: Alexandra Hospital, dedicated to excellent patient care.
- Benefits: Gain valuable experience in a supportive healthcare environment.
- Other info: Flexible shifts and potential for contract extension or permanent role.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: A Levels/Diploma, strong communication, and multitasking abilities required.
The predicted salary is between 30000 - 40000 € per year.
To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/patients, with the key aim of providing excellence, patient care and satisfaction.
Endoscopy and OT Listing
- Ensure that the Operating Theatre and Endoscopy Centre Lists are arranged accordingly and efficiently.
- Reminder calls and confirmation of procedural appointments with patients for all surgical areas.
- Ensure that the daily scheduling of the various procedures is done in a timely and organized manner.
- Able to provide financial counselling and Bowel Preparation instructions for Direct Access Patients.
- Provide adequate information to patients regarding their scheduled operation.
Contact Centre Responsibilities
- Assist in providing solutions and advice on enquiries for patients.
- Provide adequate information to patients regarding their scheduled operation.
Administrative Responsibilities
- Work with other department stakeholders to ensure that the patient has a smooth journey with Alexandra Hospital for their procedure.
- Upkeep Surgical Call Centre's readiness on downtime policies, with resources for downtime available in the clinic.
- Participate in quality improvement projects and assume other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executives.
- Support supervisor in daily tasks, review and streamlining of work processes.
Qualification Required and Area of Discipline
- Candidate must possess at least 'A' Levels/Diploma.
- Proficient in computer skills.
- Team player with good communication and interpersonal skills.
- Able to multitask and work in a fast-paced environment.
- Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed.
- When required, candidates should be comfortable with shift work.
This is a 2-year contract role, subject to contract extension or permanent conversion with satisfactory work performance.
If the role sounds interesting to you, please contact careers_alexandra@nuhs.edu.sg to understand more about the role. Please indicate the position that you are interested in the subject heading.
Patient Service Associate Executive (Ambulatory Surgery Ward)*(9691) - Alexandra Hospital in London employer: National University Health System
At Alexandra Hospital, we pride ourselves on fostering a supportive and dynamic work environment where our Patient Service Associate Executives can thrive. With a strong emphasis on professional development, we offer numerous opportunities for growth and advancement within the healthcare sector, all while ensuring a collaborative culture that prioritises patient care and satisfaction. Located in a vibrant community, our hospital provides a unique chance to make a meaningful impact in patients' lives while enjoying a fulfilling career in a fast-paced, rewarding setting.
Contact Detail:
National University Health System Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Service Associate Executive (Ambulatory Surgery Ward)*(9691) - Alexandra Hospital in London
✨Tip Number 1
Get to know the company! Research Alexandra Hospital and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Service Associate Executive, you'll need to interact with patients and staff regularly. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend hospital events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about the role and ready to take the next step in your career.
We think you need these skills to ace Patient Service Associate Executive (Ambulatory Surgery Ward)*(9691) - Alexandra Hospital in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to creating that warm and welcoming atmosphere for our patients.
Tailor Your Application:Make sure to tailor your application specifically for the Patient Service Associate Executive role. Highlight your relevant experience in customer service and any skills that align with the job description, like multitasking and communication skills. This shows us you’re serious about the position!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at National University Health System
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Service Associate Executive. Familiarise yourself with the key tasks like scheduling procedures and providing patient information. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to create a warm atmosphere and how you handle enquiries effectively.
✨Demonstrate Teamwork and Communication
This position requires strong teamwork and communication skills. Be ready to discuss how you've collaborated with others in previous roles. Share specific instances where your communication made a difference in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as scheduling conflicts or patient inquiries, and prepare thoughtful responses on how you'd handle them.
