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For Companies At a Glance
- Tasks: Be the friendly first point of contact for students and support Advisors.
- Company: Join Manchester Students' Union, the largest SU in the UK, supporting 40,000+ students.
- Benefits: Enjoy a supportive environment with opportunities for skill development and community engagement.
- Why this job: Make a real difference in student lives while working in a fun, values-driven team.
- Qualifications: Strong communication, organizational skills, and IT-savvy; training provided for confidentiality.
- Other info: Full-time, permanent role located on the University of Manchester campus.
The predicted salary is between 21400 - 24100 £ per year.
Job Description
Who are we?
We are Manchester Students' Union, the biggest SU in the country, supporting over 40,000 students throughout their time at university. We help to make student life the best it can be by supporting students to campaign for change, creating opportunities to meet new people, providing employment opportunities, providing advice and support and being a safe place on campus.
We are a values-centred organisation that employs around 90 permanent, full-time members of staff. We recruit a wide range of roles throughout the year within all our departments from our Commercial team operating Manchester Academy Venues, 13 Media, Bar 532 & Kitchen and Corridor Coffee to our Student Activities, Student Engagement, Marketing and Communications, Finance, HR and Facilities teams. Our team of around 400 part-time, studying staff are instrumental in providing to support to all departments as well as leading major projects like Student Angels. When you join UMSU, you'll be immersed in an environment that empowers staff to make great things happen and we're always on the lookout for innovative, passionate, and proactive people to join us.
Our values are really important to us and shape the work that we do every day. As part of our recruitment process, we want you to demonstrate how your experiences, behaviours and skills align with our values. You can find more detailed explanations of our values on our website.
About the role
We're looking for an enthusiastic and proactive Advice Office Administrator to join our friendly team at the University of Manchester Students' Union (UMSU).
What's the role all about?
As our new Advice Office Administrator, you'll be an essential part of our Advice Service team. Your work will make a real difference to students by supporting Advisors to help students with everything from academic concerns to financial and personal challenges.
You'll be the friendly first point of contact for students, ensuring their queries are handled efficiently. Alongside this, you'll play a key role in keeping our service running smoothly by managing team schedules, maintaining records, organising meetings, and even helping with communications and events.
What will you be doing?
- Welcoming students: handling in-person and online enquiries, and signposting to the right services.
- Team support: scheduling, organising files, and ensuring processes run smoothly.
- Communications: updating the website, drafting emails, and coordinating events.
- Data and feedback: keeping records up to date and helping us improve by collecting student feedback.
What we're looking for:
- Excellent communication and customer service skills – you'll love interacting with people!
- Strong organisational skills with the ability to multitask and prioritise your workload.
- An understanding of confidentiality and safeguarding (don't worry, we'll provide training).
- IT-savvy with experience in tools like MS Office.
- Someone who is approachable, detail-focused, and loves working individually as well as part of a team.
The details you need to know:
- Salary: £25,440 – £28,620 per year.
- Contract: Full-time, permanent (35 hours per week, core hours 10am-4pm, Monday to Friday).
- Location: Based in the UMSU Main Students' Union Building, right on the University of Manchester campus.
What's in it for you?
You'll be joining an organisation that's all about community, progression, and making a real impact. We'll provide opportunities for you to develop your skills, meet new people, and be part of a supportive and fun environment.
If this sounds like the perfect fit for you, we'd love to hear from you! Apply today and take the first step in joining our amazing team.
Advice Office Administrator employer: National Union of Students
Contact Detail:
National Union of Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Office Administrator
✨Tip Number 1
Familiarize yourself with the values of Manchester Students' Union. Since they are looking for candidates who align with their values, understanding these will help you demonstrate your fit during the interview.
✨Tip Number 2
Prepare to discuss your customer service experience. As the first point of contact for students, showcasing your ability to handle inquiries and provide support will be crucial.
✨Tip Number 3
Highlight your organizational skills. Be ready to share examples of how you've successfully managed schedules or maintained records in previous roles, as this is a key part of the job.
✨Tip Number 4
Show your enthusiasm for working in a student-focused environment. Expressing your passion for supporting students and contributing to their university experience will resonate well with the hiring team.
We think you need these skills to ace Advice Office Administrator
Some tips for your application 🫡
Understand the Values: Before applying, take some time to understand the values of Manchester Students' Union. Make sure to reflect on how your experiences and skills align with these values in your application.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, administration, and communication. Emphasize any roles where you supported teams or managed schedules, as these are key aspects of the Advice Office Administrator role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organization. Mention specific examples of how you've demonstrated strong organizational skills and effective communication in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at National Union of Students
✨Show Your Passion for Student Support
Make sure to express your enthusiasm for helping students. Share any relevant experiences where you've supported others, whether in an academic or personal context, to demonstrate your commitment to the role.
✨Highlight Your Organizational Skills
Since the role involves managing schedules and maintaining records, be prepared to discuss specific examples of how you've successfully organized tasks or projects in the past. This will show that you can handle the multitasking required.
✨Demonstrate Excellent Communication Skills
Prepare to showcase your communication abilities by discussing situations where you've effectively interacted with diverse groups. Whether it's handling inquiries or drafting emails, clear communication is key in this role.
✨Align with UMSU's Values
Familiarize yourself with the values of Manchester Students' Union and think about how your own values align with theirs. Be ready to provide examples from your experience that reflect these values during the interview.
