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- Tasks: Deliver fantastic customer service and create a warm welcome for visitors.
- Company: Join the National Trust, dedicated to preserving nature and culture for everyone.
- Benefits: Enjoy perks like free entry to National Trust sites, discounts, and a substantial pension scheme.
- Why this job: Be part of a passionate team making a real impact in visitor experiences and community engagement.
- Qualifications: Enthusiasm for customer service, teamwork, adaptability, and a willingness to learn new skills.
- Other info: Fixed term contract until February 2026 with flexible working hours.
Working within a bustling atmosphere as part of a passionate team, you’ll report to the Welcome managers. Based in 3 locations within the park, you’ll play a great part in providing fantastic customers service and providing a warm and friendly welcome to our visitors here at Lyme.
The team play a big part in growing support for the National Trust and fundraising for Lyme, this can be by promoting National Trust membership, donating on property or inspiring volunteering.
What you’ll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.
You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion – no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.
This role would suit anyone with enthusiasm for delivering great customer service.
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
Salary: £11.64 per hour
Contract duration: Fixed term contract until 28th February 2026
Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You’ll work 534 hours over the duration of the contract and weekday, weekend and bank holiday working will be required.
Interview dates: 12th and 17th February 2025, have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
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Substantial pension scheme of up to 10% basic salary
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Free entry to National Trust places for you, a guest and your children (under 18)
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Rental deposit loan scheme
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Season ticket loan
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EV car lease scheme
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Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
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Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
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Flexible working whenever possible
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Employee assistance programme
Welcome & Service Assistant employer: National Trust
Contact Detail:
National Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome & Service Assistant
✨Tip Number 1
Familiarize yourself with the National Trust's mission and values. Understanding their commitment to inclusivity and community engagement will help you align your responses during the interview, showcasing your enthusiasm for delivering great customer service.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to assist customers, as this will demonstrate your ability to provide a warm and friendly welcome to visitors.
✨Tip Number 3
Show your adaptability by being ready to talk about how you handle unexpected situations. Since no two days are the same in this role, sharing stories of how you've successfully navigated challenges will highlight your problem-solving skills.
✨Tip Number 4
Engage with the National Trust's social media platforms before your interview. This will not only give you insights into current events and promotions but also allow you to discuss how you can contribute to their social media presence during your interview.
We think you need these skills to ace Welcome & Service Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Welcome & Service Assistant position. Understand the key responsibilities and the skills required, such as customer service experience and teamwork.
Tailor Your CV: Customize your CV to highlight relevant experiences that showcase your customer service skills and ability to work in a team. Include specific examples of how you've provided excellent service in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the National Trust's mission. Mention your understanding of the importance of great service and how you can contribute to creating a welcoming atmosphere for visitors.
Prepare for the Interview: If selected for an interview, prepare by thinking about potential questions related to customer service scenarios. Be ready to discuss how you would handle various visitor inquiries and promote National Trust membership.
How to prepare for a job interview at National Trust
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for delivering great customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles.
✨Demonstrate Teamwork and Initiative
Highlight your ability to work well in a team while also being able to take initiative. Discuss situations where you collaborated with others and instances where you took charge to solve a problem.
✨Be Prepared to Discuss Adaptability
Since no two days are the same in this role, be ready to talk about how you've adapted to changing circumstances in past jobs. Provide examples that showcase your flexibility and willingness to learn new skills.
✨Understand the National Trust's Values
Familiarize yourself with the National Trust's mission and values, especially their commitment to inclusivity. Be prepared to discuss how you can contribute to creating a welcoming environment for all visitors.
