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- Tasks: Welcome visitors, answer queries, and ensure a memorable experience at Clumber Park.
- Company: Join the National Trust, dedicated to preserving nature and heritage for everyone.
- Benefits: Enjoy flexible hours, free entry to National Trust sites, and discounts on gym memberships and cinema tickets.
- Why this job: Be part of a supportive team, develop your skills, and make a positive impact on visitor experiences.
- Qualifications: Customer-focused, adaptable, and eager to learn with a positive attitude.
- Other info: Weekend and holiday work required; consider transport options to our remote location.
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £12.75 per hour.
Contract: Permanent
Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, but your salary will be paid in 12 equal instalments over the year. You’ll work 1560 hours per year, and on average, you’ll work 30 hours per week. Weekend, bank holiday and school holiday work will be required, with team members typically working around half of all weekend days and most bank holidays. Clumber Park is in a remote area, please consider how you would get to work before applying for this role.
What it’s like to work here: Reporting to the Welcome Manager, you’ll work as part of the wider Welcome team of around 30 at Clumber Park. Working within a positive team, we support each other in terms of wellbeing and progression. We want you to learn, discover and develop your career, and we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.
What you’ll be doing: Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.
This role would suit anyone with enthusiasm for delivering great customer service. Some days, you’ll be based at the Information Point in the ‘core’ visitor area; answering visitor queries, facilitating mobility scooter bookings, and completing National Trust membership applications. Other days, you’ll carry out ‘Rover’ duties; this is a ‘mobile engagement’ role involving interacting with visitors who are parked in the wider parkland, outside of Clumber Park’s designated parking areas – primarily along the verges of Lime Tree Avenue. You’ll engage with visitors parked in these areas to communicate our conservation message, and update them on ongoing changes to parking and access.
You’ll provide mobile ‘welfare’ support to your fellow Welcome & Service Assistants who are positioned at our remote Welcome Points - facilitating comfort/lunch breaks throughout the day and operational support during busier spells. You’ll occasionally support in the delivery of events at times throughout the year, including some car-parking duties. Working within the wider portfolio team of staff and volunteers you’ll deliver outstanding visitor service. You’ll also support across the property/portfolio when required.
Who we’re looking for: We’d love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The package: The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Welcome & Service Assistant employer: National Trust
Contact Detail:
National Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome & Service Assistant
✨Tip Number 1
Familiarise yourself with Clumber Park and its offerings. Understanding the property’s history, key events, and visitor services will help you engage with visitors more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by volunteering or working in similar roles. This experience will not only enhance your ability to handle visitor queries but also show us that you’re committed to providing excellent service.
✨Tip Number 3
Network with current or former employees of the National Trust. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be prepared to discuss your adaptability and teamwork skills. Since the role involves working both independently and as part of a team, sharing specific examples of how you've successfully navigated these situations will make you stand out.
We think you need these skills to ace Welcome & Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and teamwork. Emphasise any roles where you've provided a warm welcome or engaged with visitors, as this is crucial for the Welcome & Service Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for delivering great customer service. Mention specific examples of how you've positively impacted visitor experiences in previous roles, and express your willingness to learn and adapt.
Showcase Your Team Spirit: In your application, highlight your ability to work well in a team and independently. Provide examples of how you've supported colleagues in past jobs, as this role requires collaboration and operational support during busy times.
Demonstrate Your Understanding of the Role: Research Clumber Park and the National Trust to understand their values and mission. In your application, mention how you align with their commitment to inclusivity and excellent visitor service, showing that you are a good fit for their culture.
How to prepare for a job interview at National Trust
✨Show Your Enthusiasm for Customer Service
As a Welcome & Service Assistant, your passion for delivering great customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to creating memorable experiences for visitors.
✨Familiarise Yourself with the Property
Before the interview, take some time to learn about Clumber Park and its offerings. Understanding the property’s history, events, and conservation efforts will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Teamwork and Initiative
The role requires both teamwork and the ability to work independently. Prepare to discuss situations where you've successfully collaborated with others, as well as times when you've taken the initiative to solve problems or improve processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer interaction abilities. Think of specific instances where you handled difficult situations or provided exceptional service, and be ready to explain your thought process and actions.
