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- Tasks: Be the friendly face of our property, welcoming visitors and answering their questions.
- Company: Join the National Trust, dedicated to preserving nature and heritage for everyone.
- Benefits: Enjoy perks like free entry to National Trust sites, discounts, and a substantial pension scheme.
- Why this job: Make memorable experiences for visitors while working in a supportive and inclusive team.
- Qualifications: Looking for enthusiastic team players with a positive attitude and a passion for customer service.
- Other info: Complete an online assessment instead of a CV to showcase your strengths.
Job Description
Summary As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £12.75 per hour
Contract duration: Fixed term contract until 30-Nov-2025
Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 900 over the duration of the contract.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here Reporting to the Welcome Managers, you’ll be part of a team of the Welcome Team working at Dunham Massey. What you'll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion – no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you're:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Welcome & Service Assistant employer: National Trust
Contact Detail:
National Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome & Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during the online assessment. Think about specific examples where you went above and beyond to help someone, as this will highlight your commitment to providing a great visitor experience.
✨Tip Number 2
Familiarize yourself with Dunham Massey and its key events. This knowledge will not only help you answer questions effectively but also demonstrate your genuine interest in the property and its visitors.
✨Tip Number 3
Practice your communication skills. Since you'll be the first point of contact for visitors, being able to convey information clearly and warmly is essential. Consider role-playing scenarios with friends or family.
✨Tip Number 4
Be prepared to showcase your adaptability. Think of situations where you've had to adjust quickly to changing circumstances, as this will resonate well with the dynamic nature of the role.
We think you need these skills to ace Welcome & Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities they are looking for. This will help you tailor your responses in the online assessment.
Prepare for the Online Assessment: Since you won't be submitting a CV, focus on preparing for the online assessment. Think about examples from your past experiences that demonstrate your customer service skills and adaptability.
Show Enthusiasm: In your responses, convey your enthusiasm for delivering great customer service. Highlight any relevant experiences where you made a positive impact on someone's visit or experience.
Be Authentic: Be yourself in the assessment. The company values authenticity and wants to see your true personality shine through, especially since they are looking for someone who can engage with visitors warmly.
How to prepare for a job interview at National Trust
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for delivering great customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in the past.
✨Demonstrate Teamwork and Initiative
Highlight your ability to work well in a team while also being proactive. Discuss situations where you took the initiative to solve a problem or improve a process, showing that you can adapt to different working styles.
✨Prepare for Common Visitor Queries
Anticipate the types of questions visitors might ask and prepare thoughtful responses. This will demonstrate your understanding of the role and your commitment to providing an excellent visitor experience.
✨Emphasize Your Positive Attitude
A positive attitude is crucial for this role. Be sure to convey your upbeat personality and willingness to learn new skills. Share instances where your positivity helped create a better experience for others.
