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- Tasks: Support teams in visitor operations by greeting and assisting visitors, restocking shelves, and clearing tables.
- Company: Join the National Trust, dedicated to preserving places for everyone, forever.
- Benefits: Enjoy perks like free entry to National Trust sites, discounts, flexible working, and a substantial pension scheme.
- Why this job: Experience diverse tasks, meet new people, and contribute to an inclusive culture while learning new skills.
- Qualifications: Looking for team players who are organized, adaptable, and focused on great service.
- Other info: This is a fixed-term role until January 2026 with flexible hours.
Job Description
Summary
We’re looking for a Service Assistant to join us at Tyntesfield to help busy teams throughout our visitor operations.
Salary: £12.25 per hour
Contract/duration: Fixed Term Contract ending January 2026
Hours/working pattern/hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here Reporting to the Programming & Partnerships Manager, you’ll be part of a team of 4 working at Tyntesfield. What you'll be doing
The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors.
No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. You’ll get involved in all kinds of tasks, including greeting visitors on arrival, restocking the shelves in the shop and clearing tables in the café.
Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.
Who we're looking for
We’d love to hear from you if you’re:
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Service Assistant x 2 employer: National Trust
Contact Detail:
National Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Assistant x 2
✨Tip Number 1
Make sure to showcase your customer service skills during the online assessment. Think about specific examples where you've gone above and beyond to help someone, as this role is all about providing great service to visitors.
✨Tip Number 2
Since flexibility is key in this role, be prepared to discuss your availability and willingness to adapt to changing schedules. Highlight any previous experiences where you successfully managed unexpected changes.
✨Tip Number 3
Familiarize yourself with Tyntesfield and its visitor operations. Knowing about the location and what it offers can help you answer questions more effectively and show your enthusiasm for the role.
✨Tip Number 4
Emphasize your teamwork abilities during the assessment. Share instances where you collaborated with others to achieve a common goal, as this role involves working closely with a small team.
We think you need these skills to ace Service Assistant x 2
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Assistant position. This will help you tailor your responses in the online assessment.
Prepare for the Online Assessment: Since you won't be submitting a CV, focus on preparing for the online assessment. Think about examples from your past experiences that demonstrate your customer service skills, adaptability, and teamwork.
Showcase Your Customer Service Skills: In your assessment, highlight your commitment to providing excellent service. Use specific examples of how you've helped customers or worked effectively in a team to enhance their experience.
Be Yourself: The National Trust values diversity and inclusion, so be authentic in your responses. Let your personality shine through, and don't hesitate to express your willingness to learn and adapt.
How to prepare for a job interview at National Trust
✨Show Your Customer Service Skills
Since the role focuses on providing great service to visitors, be prepared to share examples of how you've successfully assisted customers in the past. Highlight your ability to handle inquiries and create a positive experience.
✨Demonstrate Flexibility
The job requires adaptability to changing work patterns. Be ready to discuss situations where you've had to adjust your plans or approach to meet the needs of a team or project.
✨Emphasize Teamwork and Initiative
While being a team player is essential, also showcase your ability to work independently. Share experiences where you took the initiative to solve problems or improve processes.
✨Express Willingness to Learn
The employer values candidates who are eager to learn new skills. Convey your enthusiasm for personal development and any relevant training or experiences that demonstrate your commitment to growth.
