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- Tasks: Engage with visitors, assist in events, and ensure a welcoming atmosphere at Grantham House.
- Company: Join the National Trust, dedicated to preserving heritage and green spaces for everyone.
- Benefits: Enjoy flexible hours, free entry to National Trust sites, and discounts on gym memberships and more.
- Why this job: Make a positive impact daily while working in a vibrant team and beautiful surroundings.
- Qualifications: Looking for enthusiastic team players who are organized and eager to learn new skills.
- Other info: Interviews on March 26, 2025; online assessment required instead of a CV.
Job Description
Summary
Working as part of a small and passionate team and based in the tranquil surroundings of Grantham House, we’re looking for two Service Assistants to provide our supporters with memorable and engaging experiences, excellent customer service, and to assist with day-to-day operations.
Salary:£11.50 per hour. We’re currently undertaking our pay review process, and it is likely that this salary will be increased from 1st April 2025.
Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility. The role will be involved in the delivery of programming activities and events on site and supporting day-to-day operations during our peak periods; therefore, you will work regular weekends, bank holidays and school holidays. We’d give you as much notice of this as possible. In terms of hours we'll off approx. 350-435 hours across the contracted period and will be based around weekends and school holidays.
Interviews will be held on Wednesday 26th March 2025.
For this role, you'll need to complete our online assessment instead of using a C.V or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Local Partnerships Co-Ordinator you'll be driving visitor experiences and engagement at Grantham House. Working both inside and out, you will support with the planning and delivery of activities and events, assist with day-to-day operations and always ensure that everyone feels welcome.
Built in 1450, Grantham House is a new property joining the North Lincolnshire Portfolio (including Belton Estate and Woolsthorpe Manor), providing essential access to all to green space and heritage in the heart of the market town of Grantham.
If you are enthusiastic and committed to making this property become the best it can be, and enjoy making a positive difference every day, the team would love to hear from you.
Find out more about this location
What you'll be doing
Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.
We’re looking for two Service Assistants to join us at Grantham House to help the team deliver memorable and engaging experiences and assist with day-to-day operations of the site.
You'll directly support in the planning and delivery of programming and events throughout the year, giving visitors memorable experiences and reason to return, time and time again. Working as part of a small team, you’ll also support across the property as and when required, including in the second-hand bookshop, gardens, and tearoom.
No two days are the same and you’ll get involved in all kinds of tasks, including greeting visitors, taking payments, restocking shelves in the bookshop, and clearing tables in the tearoom. You’ll deliver the highest standards of presentation at the property, taking great care in the details.
Visitors are a vital part of what we do, so you’ll be responsible for providing an excellent service to all our supporters. Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day. You'll link everything we do back to our cause, promoting events, offers, products and benefits of actively supporting the National Trust.
Who we're looking for
We’d love to hear from you if you’re:
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Service Assistant x 2 employer: National Trust
Contact Detail:
National Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Assistant x 2
✨Tip Number 1
Make sure to familiarize yourself with Grantham House and its history. Understanding the property will help you engage with visitors and answer their questions more effectively, showcasing your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service skills during the online assessment. Think of specific examples where you've gone above and beyond to help customers, as this aligns perfectly with the role's focus on providing excellent service.
✨Tip Number 3
Be prepared to demonstrate your adaptability and teamwork skills. Since the role involves various tasks and working with a small team, showing that you can handle different responsibilities and collaborate well will set you apart.
✨Tip Number 4
Express your willingness to learn new skills in the online assessment. The role requires flexibility and a proactive attitude, so emphasizing your eagerness to grow and take on new challenges will resonate well with the hiring team.
We think you need these skills to ace Service Assistant x 2
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Assistant position. This will help you tailor your application to highlight relevant skills and experiences.
Complete the Online Assessment: Since this role requires an online assessment instead of a traditional CV, make sure to prepare for it. Familiarize yourself with the types of questions that may be asked and reflect on your strengths and experiences that align with the role.
Show Enthusiasm: In your application, express your passion for providing excellent customer service and creating memorable experiences for visitors. Highlight any previous experience in similar roles or environments.
Be Flexible: Mention your willingness to work flexible hours, including weekends and holidays, as this is a key requirement for the role. Demonstrating your adaptability can set you apart from other candidates.
How to prepare for a job interview at National Trust
✨Show Your Enthusiasm
Make sure to express your passion for providing excellent customer service and creating memorable experiences for visitors. Share specific examples of how you've done this in the past.
✨Demonstrate Flexibility
Since the role requires working weekends and holidays, be prepared to discuss your availability and willingness to adapt to varying schedules. Highlight any previous experience in similar roles.
✨Highlight Teamwork Skills
Emphasize your ability to work well in a team environment. Share instances where you collaborated with others to achieve a common goal, especially in a customer-facing setting.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific situations with visitors. Think about how you would ensure everyone feels welcome and how you would promote events and offers effectively.
