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For Companies At a Glance
- Tasks: Lead the retail team, manage stock, and ensure an amazing visitor experience.
- Company: Join the National Trust, dedicated to preserving nature and heritage for everyone.
- Benefits: Enjoy flexible hours, a substantial pension, discounts, and free entry to Trust places.
- Why this job: Be part of a diverse team that values inclusion and makes a real impact.
- Qualifications: Strong customer service skills and retail experience are essential.
- Other info: Complete an online assessment instead of a CV to apply.
Job Description
Summary
If you're interested in becoming a Retail Team Leader and have the appetite to engage with visitors and boost our retail potential, then you could be the person for this job.
Hours/ Working patter: 28 hours per week, to work every other weekend.
The Salary: £13.95 per hour. Please note the advertised salary is inclusive of the Outer London weighting Allowance, currently £1.70 per hour.
The advertised salary for this role will be in effect from 1st April 2025.
Duration: Permanent
Potential start date: ASAP
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.
What you'll be doing
You'll be required to support the day to day management of the property retail operation so that it is commercially successful and consistently exceeds our visitors expectations. You'll monitor stock and merchandise products to achieve stretching financial targets, leading by example when it comes to maximising our profitability and income.
You'll also supervise paid and voluntary retail staff and work effectively alongside colleagues elsewhere in the property to deliver great service to visitors, promoting and enhancing the property's sense of place.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
• Able to demonstrate strong customer service ethos
• Experience of working in a retail environment including selling and merchandising skills.
• Strong people skills enabling good relationships.
• Knowledge of retail best practice including selling and merchandising skills and effective space management.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Retail Team Leader employer: National Trust
Contact Detail:
National Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Familiarize yourself with the National Trust's values and mission. Understanding their commitment to inclusivity and community engagement will help you align your responses during the online assessment.
✨Tip Number 2
Brush up on your customer service skills. Since this role emphasizes strong customer service ethos, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Prepare to showcase your retail experience. Be ready to discuss specific instances where you successfully managed stock or merchandise, as well as how you contributed to achieving financial targets.
✨Tip Number 4
Think about your leadership style. Since you'll be supervising both paid and voluntary staff, consider how you can demonstrate your ability to build good relationships and lead by example in a retail environment.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Understand the Role: Before starting your application, make sure you fully understand the responsibilities and expectations of a Retail Team Leader. Familiarize yourself with the job description and the skills required.
Complete the Online Assessment: Since this role requires you to complete an online assessment instead of submitting a CV, take your time to prepare for it. Reflect on your strengths and how they align with the role's requirements.
Showcase Customer Service Skills: In your responses during the assessment, highlight your strong customer service ethos. Provide examples from your past experiences that demonstrate your ability to engage with visitors and enhance their experience.
Emphasize Retail Experience: Make sure to mention any relevant retail experience you have, particularly in selling and merchandising. Discuss how you've successfully managed stock or contributed to financial targets in previous roles.
How to prepare for a job interview at National Trust
✨Show Your Customer Service Skills
Make sure to highlight your strong customer service ethos during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous retail roles.
✨Demonstrate Your Retail Experience
Discuss your experience in retail, focusing on your selling and merchandising skills. Be prepared to talk about how you've successfully managed stock and contributed to financial targets in past positions.
✨Emphasize Team Leadership Abilities
Since this role involves supervising both paid and voluntary staff, showcase your people skills. Talk about how you've built good relationships with team members and fostered a positive work environment.
✨Understand Retail Best Practices
Familiarize yourself with retail best practices, especially in selling, merchandising, and space management. Be ready to discuss how you can apply these principles to enhance the property’s retail operation.
