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- Tasks: Join our team to create memorable experiences for visitors at our cafes and restaurants.
- Company: The National Trust is a leading organization in food and hospitality across the UK.
- Benefits: Enjoy perks like discounts, flexible working, and a substantial pension scheme.
- Why this job: Be part of a lively team that values service and inclusivity while making a difference.
- Qualifications: No experience needed; just bring your enthusiasm and love for people!
- Other info: This is a fixed-term role with a starting salary of £12.25 per hour.
Job Description
Summary
The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us.
We’re looking for a Food and Beverage Team Member. In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.
This location is in a rural area, so please think about how you’d get here for work, before applying for the job.
Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.
Hours: This role is an hourly paid, fixed term position. Wherever possible, we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible. The role will include weekends and Bank Holidays, however, there are no evenings or split shifts.
Salary: £12.25 per hour. The advertised salary for this role will be in effect from 1st April 2025.
Duration: Fixed Term Contract until 08-Mar-2026
Potential start date: ASAP
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here To find out more about what it’s like to work in a food and beverage team for the National Trust, click here to watch our video. What you'll be doing
As a Team Member, your main focus will be front of house, dealing directly with people. You’ll welcome and look after everyone who comes to the café. With your love of working with people, your ‘can-do’ attitude and your desire to provide an outstanding service, you’ll be making sure everyone has an enjoyable time. This is a lively business that’s constantly on the go, so teamwork and adaptability are crucial.
You’ll be keen to understand what people want, to help them and to make recommendations. You’ll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you’ll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food.
We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
No experience is needed, but we’d love to hear from you if you’re:
•Happy to work in a team or on your own initiative.
•A people person, who cares about giving great service.
•Enthusiastic and willing to learn.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Food & Beverage Team Member employer: National Trust
Contact Detail:
National Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Member
✨Tip Number 1
Familiarize yourself with the National Trust's values and mission. Understanding their commitment to hospitality and community will help you align your responses during the online assessment.
✨Tip Number 2
Showcase your enthusiasm for working with people. Think of examples from your past experiences where you provided excellent customer service or worked effectively in a team, as this is crucial for the role.
✨Tip Number 3
Be prepared to demonstrate your adaptability. Since the role requires flexibility in working patterns, think about times when you've successfully adjusted to changing circumstances in previous jobs or activities.
✨Tip Number 4
Research the specific location where you'll be working. Since it's in a rural area, consider how you'll commute and mention this in your assessment to show your commitment and planning skills.
We think you need these skills to ace Food & Beverage Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Food & Beverage Team Member. Familiarize yourself with the National Trust's values and how this role contributes to their mission.
Complete the Online Assessment: Instead of a traditional CV, you'll need to complete an online assessment. Take your time to answer the questions thoughtfully, showcasing your strengths and enthusiasm for the role.
Showcase Your People Skills: In your assessment responses, highlight your ability to work well with others and provide excellent customer service. Share examples of how you've positively interacted with customers or team members in the past.
Express Your Willingness to Learn: The National Trust values enthusiasm and a willingness to learn. Make sure to convey your eagerness to develop new skills and adapt to the fast-paced environment of the food and beverage sector.
How to prepare for a job interview at National Trust
✨Show Your People Skills
As a Food & Beverage Team Member, your ability to connect with customers is key. Be prepared to share examples of how you've provided excellent service in the past or how you handle difficult situations with a positive attitude.
✨Demonstrate Flexibility
Since the role requires flexibility in working hours, be ready to discuss your availability and willingness to adapt to changing schedules. Highlight any previous experiences where you successfully adjusted to new demands.
✨Express Your Enthusiasm for Learning
The National Trust values individuals who are eager to learn. Share your excitement about the opportunity to gain new skills, especially in food safety and customer service, and mention any relevant training or courses you’re interested in.
✨Research the National Trust
Familiarize yourself with the National Trust's mission and values. Understanding their commitment to inclusivity and community will help you align your answers with their culture during the interview.
