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- Tasks: Assist the Food & Beverage Manager in maintaining high service standards and team performance.
- Company: Join the National Trust, a leader in food and hospitality with 185 cafes across the UK.
- Benefits: Enjoy perks like flexible working, discounts, and a substantial pension scheme.
- Why this job: Be part of a passionate team at a historic estate, making a real impact on visitor experiences.
- Qualifications: Experience in customer service, leadership, and budget management is essential.
- Other info: Full-time role with a salary of £28,500 and opportunities for professional development.
The predicted salary is between 22800 - 34200 £ per year.
Are you looking to take the next step in your career in Food & Beverage? The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we would love you to join us.
Because we are in a rural area, please think about how you would be able to get here for work, before applying for the job.
Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package below to see what benefits we offer you.
Hours: 37.5 hours a week (full time). Shifts will be from 8am at the earliest until 6pm at the latest, Shugborough is open 7 days a week so you will work any day Monday-Sunday, including weekends, which are worked on a rota basis.
Salary: £28,500 a year
Duration: Permanent
Interview date: Week commencing 7th April
What it's like to work here: Reporting to the Food & Beverage Manager, you'll be based at Shugborough Estate (Milford, Stafford, ST17 0XB), home to the Anson family since 1624. The estate includes a Georgian mansion house, Grade 1 listed parkland, walled garden and working farm. It also features a café and tea room, second-hand bookshop and two retail outlets. Shugborough is supported by a passionate, engaging and hardworking team of staff and volunteers who love what they do and love sharing it with visitors.
What you'll be doing: As Food and Beverage Assistant Manager, you’ll be working closely with the Food and Beverage Manager. You’ll be helping with our large and complex business, keeping standards consistently high across the team, the outlets, and the food and drink we prepare and serve. You’ll always have an eye on ways to improve service and standards for our visitors. You’ll support the team to help build a great place to work. This could include helping with recruiting and training new people or developing the team and reviewing their performance in the light of feedback and service scores from our customers. You’ll be setting and achieving financial targets to increase income and profits and drive sales. You’ll do this through control of stock and waste and ensuring the best possible customer service. We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.
Who we're looking for: We’d love to hear from you if you’re:
- Used to achieving outstanding customer service in a similar environment.
- A good leader of people, skilled in setting personal objectives and giving feedback.
- Experienced with budgets to increase income and control costs (including managing stock and waste).
- A people person, with a friendly attitude and great communication skills.
- Aware of health and safety compliance.
The package: The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Food & Beverage Assistant Manager employer: National Trust
Contact Detail:
National Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Assistant Manager
✨Tip Number 1
Familiarise yourself with the National Trust's values and mission. Understanding their commitment to heritage and community will help you align your answers during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare specific examples from your previous experience that demonstrate your leadership skills and ability to manage budgets effectively. Highlighting these will show that you're ready to take on the responsibilities of the role.
✨Tip Number 3
Research the local area around Shugborough Estate and consider your transport options. Being able to discuss your commute plans shows your commitment and readiness to work in a rural setting.
✨Tip Number 4
Engage with current employees or alumni who have worked at the National Trust. Their insights can provide valuable information about the company culture and expectations, which you can leverage during your interview.
We think you need these skills to ace Food & Beverage Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage management. Focus on your leadership skills, customer service achievements, and any experience with budgeting and stock control.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and beverage service. Mention specific examples of how you've improved service standards or led a team in previous roles, and express your enthusiasm for working at the National Trust.
Highlight Relevant Skills: In your application, emphasise skills that align with the job description, such as team leadership, financial management, and health and safety compliance. Use keywords from the job posting to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at National Trust
✨Know the National Trust
Familiarise yourself with the National Trust's mission and values. Understanding their commitment to heritage and hospitality will help you align your answers with their ethos during the interview.
✨Showcase Your Leadership Skills
As a Food & Beverage Assistant Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team, set objectives, and provided constructive feedback in previous roles.
✨Highlight Customer Service Experience
Be ready to discuss specific instances where you've delivered outstanding customer service. The National Trust values a friendly attitude, so share stories that showcase your ability to connect with customers and enhance their experience.
✨Discuss Financial Acumen
Since the role involves managing budgets and increasing income, prepare to talk about your experience with financial targets. Discuss how you've controlled costs, managed stock, and reduced waste in past positions.
