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- Tasks: Assist with bookings, sales, and customer inquiries in a dynamic office environment.
- Company: Join the National Trust, preserving iconic sites like the Giants Causeway for everyone.
- Benefits: Enjoy flexible hours, free entry to National Trust sites, and discounts on gym memberships and more.
- Why this job: Be part of a passionate team at a stunning location, making a real impact on visitor experiences.
- Qualifications: Experience in administration and customer service, with strong communication skills and attention to detail.
- Other info: Part-time role with varied hours, perfect for students looking to gain valuable experience.
Summary Do you have administration experience? Can you deliver exceptional customer service? If so, we’d like to hear from you. Hours/ working pattern:part-time, working two weekends a month,3-5 shifts per week (usually 8.30am to 5.00pm). This role is based on based on annualised hours, where the number of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. This role is predominantly based at the Giants Causeway, but you may be required to work at other National Trust sites. Salary:£11.64 per hour Duration:part-time Interview date:6 February 2025 Potential start date:ASAP What it’s like to work here Flanked by the wild North Atlantic Ocean and a landscape of dramatic cliffs, for centuries the Giants Causeway has inspired artists, stirred scientific debate, and captured the imagination of all who see it. Here at our award-winning Visitor Centre, we welcome over 400,000 visitors every year coming to explore the world-famous basalt and iconic coastline. This is an operational role based in a small office at the Giants Causeway. What you’ll be doing This role includes administration, sales and communications. You will support the Booking and Sales Co-ordinator in a busy office environment. Working within the appropriate National Trust procedures in a discrete and confidential manner you will support the effective operation of the Booking Office and enable it to meet its objectives. Responsibilities include answering visitor enquiries (phone and email), processing group booking enquiries, forward planning, reporting, invoicing, and analysing client activity. Who we’re looking for This job is about providing a great service. To be fantastic in this role, youll be required to have some of the following skills: Relevant office or administrational experience. Proficiency of dealing with customer enquiries, card payments and keeping accurate records. Communication skills. Knowledge of the travel and tourism industry. Able to multi-task, prioritise own workload and maintain confidentiality. The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Booking & Sales Assistant (North Coast) employer: National Trust
Contact Detail:
National Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking & Sales Assistant (North Coast)
✨Tip Number 1
Familiarize yourself with the National Trust and its values. Understanding their mission of inclusivity and community engagement will help you align your responses during the interview, showcasing that you share their commitment to providing exceptional service.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily involves dealing with visitor inquiries, practicing how to handle various customer scenarios can give you an edge in demonstrating your ability to provide great service.
✨Tip Number 3
Highlight any relevant experience in administration or sales during your conversations. Be ready to discuss specific examples where you've successfully managed bookings or handled customer inquiries, as this will show your capability for the role.
✨Tip Number 4
Prepare questions about the role and the team dynamics. Showing genuine interest in how the Booking Office operates and how you can contribute will demonstrate your enthusiasm and proactive attitude, making you a memorable candidate.
We think you need these skills to ace Booking & Sales Assistant (North Coast)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any administration or customer service experience you have. Use specific examples that demonstrate your ability to handle inquiries and manage bookings effectively.
Showcase Communication Skills: Since the role involves answering visitor enquiries, it's important to highlight your communication skills. Mention any experience you have in dealing with customers via phone or email.
Demonstrate Knowledge of the Industry: If you have knowledge of the travel and tourism industry, be sure to include this in your application. It shows that you understand the context of the role and can relate to the visitors you'll be assisting.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to the hiring team.
How to prepare for a job interview at National Trust
✨Showcase Your Administration Skills
Be prepared to discuss your previous administration experience in detail. Highlight specific tasks you've handled, such as managing bookings or processing payments, and how these experiences have equipped you for this role.
✨Demonstrate Exceptional Customer Service
Since this role is all about providing great service, think of examples where you've gone above and beyond for a customer. Be ready to explain how you handle difficult situations and ensure customer satisfaction.
✨Familiarize Yourself with the National Trust
Research the National Trust and its mission. Understanding their values and the significance of the Giants Causeway will help you connect your answers to their goals during the interview.
✨Prepare for Multi-tasking Questions
Expect questions about how you prioritize tasks and manage your workload. Prepare examples that showcase your ability to juggle multiple responsibilities effectively, especially in a busy office environment.
