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- Tasks: Lead a team in delivering top-notch food and beverage experiences for visitors.
- Company: Join a dynamic organization focused on exceptional visitor services and quality catering.
- Benefits: Enjoy a competitive salary, hands-on training, and opportunities for career growth.
- Why this job: Be part of a vibrant team that values creativity and customer satisfaction in a fun environment.
- Qualifications: Experience in food service and team management is a plus; passion for hospitality is essential.
- Other info: Position based in Glenfinnan with a closing date for applications on December 29, 2024.
The predicted salary is between 28800 - 43200 £ per year.
Visitor Services Supervisor – Food and Beverage Hours:40 Location:Glenfinnan Closing date:Sunday 29th December 2024 Key Responsibilities And Accountabilities Catering operation Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer. Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping. Accountable for cost-effectivestock management, ordering, storage and wastage control. Visitor experience Offer excellent customer service and ensure all members of the catering team do the same. Support property-wide targets for completion of visitor surveys to understand more about our visitors. Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required. People management Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines. Prepare catering rotas and holiday allocation to meet business needs. Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team. Finance Management Share responsibility for achieving an F&B budget of around £400,000 a year. Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation. Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager. Assist the F&B Manager with menu costing and stock-taking. Performance indicators and targets Weekly, monthly and annual sales and cost of sales targets Food compliance standards and record-keeping Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback Staff satisfaction from staff surveys Tools / equipment / systems Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365. EPOS tills and chip and pin machines. Fully equipped commercial catering kitchens. AMRT1_UKCT
Visitor Services Supervisor employer: National Trust Scotland
Contact Detail:
National Trust Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Supervisor
✨Tip Number 1
Familiarize yourself with the latest trends in food and beverage service. Understanding current customer preferences can help you stand out during interviews, as you'll be able to discuss how you can enhance the visitor experience through innovative menu ideas.
✨Tip Number 2
Highlight your experience in managing teams effectively. Be prepared to share specific examples of how you've motivated staff and improved performance in previous roles, as this is crucial for the Visitor Services Supervisor position.
✨Tip Number 3
Demonstrate your knowledge of health and safety regulations in the food industry. Being able to discuss compliance and best practices will show that you are serious about maintaining high standards in the catering operation.
✨Tip Number 4
Prepare to discuss your financial management skills, especially in relation to budgeting and cost control. Sharing past experiences where you successfully managed a budget or improved profitability will make a strong impression.
We think you need these skills to ace Visitor Services Supervisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Visitor Services Supervisor position. Make sure you understand the key responsibilities and accountabilities, especially around catering operations and visitor experience.
Highlight Relevant Experience: In your application, emphasize any previous experience in food and beverage management, customer service, or team supervision. Use specific examples that demonstrate your ability to lead a team and manage catering operations effectively.
Showcase Your Skills: Make sure to showcase skills that are relevant to the role, such as menu development, compliance with health and safety standards, and financial management. Mention any experience with budget management or cost-effective stock control.
Tailor Your Cover Letter: Write a tailored cover letter that connects your background and skills to the specific requirements of the Visitor Services Supervisor role. Express your enthusiasm for providing excellent visitor experiences and your commitment to high-quality food and beverage service.
How to prepare for a job interview at National Trust Scotland
✨Showcase Your Culinary Knowledge
Be prepared to discuss your experience with menu development and food preparation. Highlight any specific dishes or techniques you excel in, and demonstrate your understanding of health and safety standards in the kitchen.
✨Emphasize Customer Service Skills
Since excellent customer service is a key responsibility, share examples of how you've provided outstanding service in previous roles. Discuss how you would ensure that your team maintains high standards of visitor experience.
✨Demonstrate Leadership Abilities
As a supervisor, you'll need to manage a team effectively. Talk about your experience in training and motivating staff, and provide examples of how you've successfully led a team in a fast-paced environment.
✨Prepare for Financial Discussions
Understand the basics of budget management and cost control. Be ready to discuss how you would monitor sales performance and adjust operations to meet financial targets, as this is crucial for the role.
