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- Tasks: Lead the Food & Beverage team to hit financial goals and ensure top-notch visitor experiences.
- Company: Join a dynamic organization focused on delivering exceptional service and memorable experiences.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a culture that values service excellence and teamwork in a vibrant setting.
- Qualifications: Experience in hospitality management and a passion for customer service are essential.
- Other info: This role involves managing staff, budgets, and ensuring health & safety standards.
The predicted salary is between 36000 - 60000 £ per year.
Hours: 40
Location: Mackintosh at the Willow
Closing date: Sunday 16th Mar
Key Responsibilities and Accountabilities
- Overall responsibility for the management and delivery of the day-to-day retail and visitor centre operation at MAW.
- Leading, managing and motivating a team of staff and volunteers; recruitment, induction, development, and performance management, ensuring they are fully equipped and motivated to carry out their duties to the required Trust standards.
- Scheduling of staff rotas to ensure adequate cover for retail, any out of hours requirements and scheduling cover for daily tours.
- Organising a housekeeping schedule for laundry and cleaning tasks to maintain consistent cleanliness throughout the property.
- Driving retail and visitor center at the property to achieve its financial targets, maximising income, and profitability. This role will strive to be efficient and ensure cost effectiveness in all the work you do with particular attention to cost of sales and profit margins.
- Budget monitoring the department budgets together with the Operations Manager, to ensure that retail and visitor services department finances and staffing budgets are in line with the wider property budgets and to manage, deliver and report on the KPIs performance.
- Ensuring high standards of presentation and consistency across the property.
- Creating a culture of a warm welcome to visitors and exceptional service, every time.
- To be responsible for and instill a Health & Safety environmental culture, ensuring that the team works within the propertys Safe System of Work to reduce risk of incidents and accidents to volunteers, employees, and visitors.
- To line manage and support a team of VSSs, VSAs and volunteers to deliver excellent visitor services, maximizing opportunities to increase commercial revenue by promoting the venue locally and on a wider scale in collaboration with the NTS Commercial and Marketing Teams.
- To work proactively with the VSM Creative Learning & Education to facilitate schools and community groups visits and workshops and in collaboration with other partners provide training and development placements.
- To be responsible for key holder management. To manage the people and processes involved with the security of the building and emergency procedure implementation.
- To undertake training in all departments to ensure you have an understanding of all aspects of the operation.
- To be responsible for the duty management rota to ensure continuous cover as required.
- Taking responsibility to ensure the daily cash reconciliations, vouchers and billing information are recorded according to the Trusts processes and policies. To ensure that all the staff are fully trained in cash handling according to the Trusts processes, policies and systems.
- To actively support and promote the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors to achieve memberships KPIs.
- Undertake any other tasks that may be reasonable requested
AMRT1_UKCT
Visitor Services Manager employer: National Trust Scotland
Contact Detail:
National Trust Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Manager
✨Tip Number 1
Familiarize yourself with the specific financial targets and profitability metrics relevant to the Food & Beverage department. Understanding these key performance indicators will help you demonstrate your ability to drive financial success during interviews.
✨Tip Number 2
Showcase your experience in maintaining high standards of presentation and service. Prepare examples of how you've previously improved visitor experiences or enhanced service quality in similar roles.
✨Tip Number 3
Highlight your leadership skills, especially in staff recruitment, development, and motivation. Be ready to discuss how you've successfully managed teams and instilled a culture of health and safety in past positions.
✨Tip Number 4
Research the organization’s values and mission. Tailor your approach to align with their commitment to exceptional service and community engagement, which will show that you're a great fit for their team.
We think you need these skills to ace Visitor Services Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Visitor Services Manager position. Understand the key responsibilities and accountabilities, especially around financial targets, visitor experience, and staff management.
Tailor Your CV: Customize your CV to highlight relevant experience in food and beverage management, visitor services, and team leadership. Use specific examples that demonstrate your ability to drive financial success and maintain high service standards.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering exceptional visitor experiences. Mention how your skills align with the responsibilities outlined in the job description, particularly in creating a culture of service and managing budgets.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at National Trust Scotland
✨Showcase Your Financial Acumen
Be prepared to discuss your experience with managing budgets and achieving financial targets. Highlight specific examples where you maximized income and profitability in previous roles.
✨Demonstrate Exceptional Service Skills
Since creating a culture of exceptional service is key, share instances where you went above and beyond to enhance the visitor experience. Emphasize your commitment to high standards and warm welcomes.
✨Discuss Team Leadership and Development
Talk about your experience in recruiting, training, and motivating staff and volunteers. Provide examples of how you've developed teams to meet performance standards and fostered a positive work environment.
✨Emphasize Health & Safety Awareness
Prepare to discuss your understanding of health and safety regulations and how you've implemented them in past roles. Share how you instilled a safety culture within your team to minimize risks.
