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For Companies At a Glance
- Tasks: Lead event planning and ensure smooth operations for weddings and events.
- Company: Join a heritage trust dedicated to preserving history and delivering exceptional visitor experiences.
- Benefits: Enjoy flexible hours, team collaboration, and the chance to work in a beautiful setting.
- Why this job: Be part of memorable events while building relationships and enhancing customer service skills.
- Qualifications: Experience in event management or customer service is a plus; strong communication skills are essential.
- Other info: Weekend and evening shifts required; opportunity to manage a small team.
The predicted salary is between 28800 - 43200 £ per year.
KEY RESPONSIBILITIES:
Planning and operational delivery:
In conjunction with the Annual Operating Plan and the Operations Manager, create and deliver a strategy to achieve specific financial and reputational objectives.
Continue to expand and develop the ongoing yearly event plan.
Maintain and record all communications pertaining to all functions and events.
Co-ordinating with all departments to ensure an efficient delivery of customer services during functions and events while supporting normal operations to ensure the smooth running of this site.
Execute the functions and events in conjunction with licensing laws for Public Entertainment Licensing and Alcohol Licensing. This will also include evaluating and creating risk assessments and insurance documents.
To act as Duty Manager on a shared basis, which will involve weekend and evening work.
People management:
Line manage one Visitor Services Assistant and coordinate events volunteers.
Liaise with new and existing stakeholders and initiate partnerships to increase awareness of our heritage.
Build relationships of trust for all clients from inception to delivery to provide exceptional customer service.
Supervise services provided by third parties (e.g. suppliers, contractors, franchisees) such that they adhere to Trust policy and standards and ensures the safety of staff, volunteers, visitors and others.
Deputise as Duty Manager and coordinate site teams to support normal and event operations.
Direct management of the heritage:
Ensure that access arrangements to the Castle (in particular) are coordinated with the Collections Care Assistant, and are consistent with the Trust’s policies and procedures for collections conservation and buildings repair and maintenance on the advice of its specialists.
Ensure each and every event promotes the Trust’s Strategic Themes
Business Management & Administration:
Create and support others’ financial/commercial initiatives that ensure the property’s drive for sustainability.
Ensure that the administration activities for visitor services at the property is carried out to Trust procedures, including: all relevant reporting relating to staff, visitors, health and safety and finances; and general correspondence/record-keeping etc. N.B. This will include cash-handling and banking activities.
Visitor Services Supervisor - Wedding & Events employer: National Trust For Scotland
Contact Detail:
National Trust For Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Supervisor - Wedding & Events
✨Tip Number 1
Familiarize yourself with the specific financial and reputational objectives of the organization. Understanding these goals will help you align your experience and ideas during the interview, showcasing how you can contribute to achieving them.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your fit for the team.
✨Tip Number 3
Prepare examples of how you've successfully managed events or teams in the past. Highlighting your leadership skills and ability to coordinate with various departments will show that you're ready for the responsibilities of this role.
✨Tip Number 4
Research the Trust’s Strategic Themes and think about how you can incorporate them into your vision for the role. This will demonstrate your commitment to the organization's mission and your proactive approach to enhancing their heritage.
We think you need these skills to ace Visitor Services Supervisor - Wedding & Events
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Visitor Services Supervisor position. Make sure you understand the key responsibilities and how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in event planning, customer service, and people management. Use specific examples that demonstrate your ability to meet the financial and reputational objectives mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for heritage and events. Discuss how you can contribute to the ongoing yearly event plan and your approach to building relationships with clients and stakeholders.
Highlight Relevant Skills: Make sure to emphasize skills such as risk assessment, compliance with licensing laws, and financial management. These are crucial for the role and should be clearly articulated in both your CV and cover letter.
How to prepare for a job interview at National Trust For Scotland
✨Understand the Event Strategy
Make sure you familiarize yourself with the Annual Operating Plan and how it relates to the role. Be prepared to discuss your ideas on creating and delivering strategies that align with financial and reputational objectives.
✨Showcase Your People Management Skills
Highlight your experience in managing teams and coordinating volunteers. Be ready to provide examples of how you've built relationships of trust with clients and stakeholders to ensure exceptional customer service.
✨Demonstrate Knowledge of Licensing Laws
Since the role involves executing functions in accordance with licensing laws, brush up on Public Entertainment Licensing and Alcohol Licensing. Be prepared to discuss how you would handle compliance and risk assessments during events.
✨Prepare for Duty Manager Responsibilities
As the role includes acting as Duty Manager, be ready to talk about your experience in overseeing operations during events, especially during weekends and evenings. Share how you ensure smooth operations while maintaining safety standards.
