We are looking for a Business Operations and Support Project Lead (AI focus) to join the National Theatre Business operations and Support Team.
This is a rare opportunity to shape how one of the UK’s most significant cultural organisations works behind the scenes at a time when AI and automation are reshaping how our teams work. You’ll deliver practical, cross-organisational projects that utilise AI to make the NT more efficient, sustainable and resilient — helping teams spend more time on the work that supports great theatre. You will be responsible for delivering strategic projects that enhance operational efficiencies across business operations functions (including Finance, IT and People) as well as theatre operations (including Front of House, New Work and box office). This includes planning, coordinating and delivering AI use case projects in the Business Operations and Support team roadmap. A key part of the role will be helping the NT explore AI responsibly, ensuring that new tools are used in ways that are practical, inclusive, secure and aligned with organisational policies.
The successful candidate will have the following:
- Demonstrable experience in a similar operational role
- Strong analytical, problem-solving, and decision‑making skills
- Experience managing projects from conception to completion
- Confident using AI tools, including building agents, to design practical solutions and improve workflows
- Experience of using Microsoft 365 and Power Platform tools, including Forms, Bookings, Lists, Power BI and Power Automate
The closing date for the receipt of a completed application is Sunday 26 July 2026 at 11:59pm
#J-18808-LjbffrBusiness Operations and Support Project Lead (AI focus) in London employer: National Theatre
The National Theatre in Greater London is an exceptional employer, offering a vibrant work culture that values creativity and collaboration. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to the arts. With a commitment to excellence in customer service and a supportive team environment, working here means being part of a prestigious institution dedicated to delivering outstanding experiences for audiences.
