We are looking for a Box Office Sales Assistant to join the National Theatre's Box office team on a part time 6-months fixed term basis.
The Box Office Sales Assistant is responsible for delivering exceptional customer service by handling ticket sales and enquiries. This role ensures a smooth and efficient ticketing experience for customers, both in person and via phone or online channels. They will also be responsible for the following: manage bookings, processing payments accurately, and providing information about shows, seating, and pricing.The successful candidates will have the following:Demonstrable experience of working in a customer service roleProven experience of greeting customers in a friendly and welcoming manner and resolving customer interactions with a calm and confident approach.Accurate computer keyboard skills and proficient in Microsoft packages (Word and Outlook)Experience of working in a team and sharing responsibilitiesExcellent communication skills both verbally (by phone and in person) and written when engaging with internal and external stakeholders and customersIf that sounds like you, then we would love to hear from you!
Proud member of the Disability Confident employer scheme
Box Office Sales Assistant
Company: National Theatre
Salary: from £17,519.41 a year
Hours: Part-time
Location: London, SE1 9PX
Working pattern: On-site
Job type: Contract
Posting date: 28 Oct 2026
Closing date: 11 Nov 2026
Summary
We are looking for a Box Office Sales Assistant to join the National Theatre's Box office team on a part time 6-months fixed term basis.
Essential requirements
The Box Office Sales Assistant is responsible for delivering exceptional customer service by handling ticket sales and enquiries. This role ensures a smooth and efficient ticketing experience for customers, both in person and via phone or online channels. They will also be responsible for the following: manage bookings, processing payments accurately, and providing information about shows, seating, and pricing.
- Demonstrable experience of working in a customer service role
- Proven experience of greeting customers in a friendly and welcoming manner and resolving customer interactions with a calm and confident approach.
- Accurate computer keyboard skills and proficient in Microsoft packages (Word and Outlook)
- Experience of working in a team and sharing responsibilities
- Excellent communication skills both verbally (by phone and in person) and written when engaging with internal and external stakeholders and customers
If that sounds like you, then we would love to hear from you!
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Box Office Sales Assistant in London employer: National Theatre
The National Theatre is an exceptional employer, offering a vibrant work culture that champions creativity and inclusivity. As the Head of Casting, you will have the opportunity to lead a passionate team in a prestigious environment, with ample opportunities for professional growth and development while making a meaningful impact on the arts community. Located in the heart of London, the National Theatre provides a unique platform to connect with industry leaders and contribute to groundbreaking productions that celebrate diverse talent.
