Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead Front of House operations and ensure an exceptional visitor experience.
- Company: Join the National Theatre's dynamic Visitor Engagement & Operations team.
- Benefits: Enjoy complimentary tickets, generous leave, and professional development opportunities.
- Why this job: Make a real impact in a vibrant cultural environment while leading a passionate team.
- Qualifications: Experience in managing customer-facing teams and achieving sales targets.
- Other info: Inclusive workplace committed to diversity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a VE&O Assistant Manager to join the National Theatre's Visitor Engagement & Operations team on a 4 Month Fixed Term Contract. The Assistant Managers are at the heart of our theatre operation; regularly acting as the lead Front of House manager for the Olivier, Lyttleton or Dorfman theatres. The Assistant Managers are responsible, in conjunction with the VE&O Managers, for providing a pro-active, visible presence and leadership within all FOH areas of the building and the external public realm, including Stage Door back of house. They will ensure health and safety, visitor experience, look and feel and employee engagement are all maintained to the highest standard throughout their shift. They will drive an excellent visitor experience for all guests and enable their team to deliver consistently high performance and achieve commercial targets. The Assistant Managers will support the departmental focus on driving presentational standards, identifying new sales opportunities and ensuring proactive up-selling, seeking opportunities to deepen audience engagement with the NT via the promotion of all services and products and developing a strong supervisory, CSA and Stage Door team.
Qualifications
- Experience of managing a diverse, customer facing, operational team
- Financial awareness and experience of managing a team achieving sales targets
- Strong problem-solving skills and experience of managing emergency situations
- Experience of working with complicated rotas and shift patterns.
- A motivational and inspiring work ethic with the ability to lead by example.
If that sounds like you, then we would love to hear from you!
Benefits
- Complimentary staff tickets for shows and guided tours, subject to availability and policy
- 25 days annual leave increasing up to 32 with length of service (plus bank holidays)
- Development Programmes via e-learning platform, and specialist in-person training relating to role
- Access to interest-free season ticket loan and cycle scheme partnership
- Enhanced sick pay
- Family Friendly policies including Family leave and Support leave
- Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
- Pension schemes with Legal & General and NEST
- Sabbatical option, subject to agreement and policy
- On-site staff canteen and social facilities
- On-site occupational health support
- In-house mental health and wellbeing advisors providing workplace counselling and support
- Wellbeing programme of events, including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
- Exclusive staff talks to hear more about NT productions, past and present, from leading practitioners
- Discounted access to National Theatre at Home
- Volunteer leave – one paid day per year to volunteer for your chosen charity
- Discounts in the NT’s bars, cafés, restaurants, and bookshop, as well as in local businesses (from Wagamama to gyms), on and around the South Bank
- Access to retailer discounted gift cards and a cash-back-on-spending card
Please note
The closing date for the receipt of a completed application is Tuesday 17th February 2026 at 10:00am. We reserve the right to close this vacancy early if we receive a sufficient number of applications. To avoid disappointment, we encourage you to submit your application at the earliest opportunity. Should you need support or additional time to submit an application please contact recruitment@nationaltheatre.org.uk.
In line with our commitment to Equity, Diversity and Inclusion (EDI), we recognise that we need to address underrepresentation in our organisation. We actively welcome applications from individuals who are part of global majority, disabled and LGBTQ+ communities, and are committed to creating an environment where everyone can thrive. We strive to promote inclusive and equitable practices in all areas of the NT. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet our minimum requirements for our vacancies. If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email recruitment@nationaltheatre.org.uk or call us on 02074523834.
VE&O Assistant Manager employer: National Theatre Productions (ntp)
Contact Detail:
National Theatre Productions (ntp) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VE&O Assistant Manager
✨Tip Number 1
Get to know the National Theatre! Familiarise yourself with their shows, values, and visitor engagement strategies. This will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the VE&O Assistant Manager role. Personal connections can make a big difference!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to visitor engagement and team management. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the National Theatre family. Don’t wait too long; get your application in early!
We think you need these skills to ace VE&O Assistant Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the VE&O Assistant Manager role. Use keywords from the job description to show us you understand what we're looking for!
Show Off Your Leadership Skills: Since this role involves leading a team, don’t forget to share examples of how you've motivated and inspired others in previous positions. We want to see your problem-solving skills in action!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us get a good sense of who you are!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at National Theatre Productions (ntp)
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with the National Theatre and its various spaces. Understand the layout of the Olivier, Lyttleton, and Dorfman theatres, as well as the visitor engagement strategies they employ. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your motivational style and how you inspire others to achieve high performance.
✨Demonstrate Financial Acumen
Since financial awareness is key for this role, be ready to discuss your experience with sales targets and managing budgets. Bring specific examples of how you’ve driven sales or improved financial performance in previous roles to the table.
✨Prepare for Problem-Solving Scenarios
Expect situational questions that assess your problem-solving skills, especially in emergency situations. Think of a few challenging scenarios you've faced in the past and how you handled them. This will demonstrate your ability to think on your feet and maintain a calm presence under pressure.
