IT Support Engineer

We are looking for a IT Support Engineer to join the National Theatre IT Team.

As a member of the IT Helpdesk team, you will be responsible for supporting the vast range of technologies deployed across our multiple London based sites, whilst projecting a positive and welcoming attitude to our colleagues in need of support.

This role is a technology-based customer service role and requires building an excellent rapport with people around the building. The right candidate will need to be approachable, attentive and welcoming in addition to holding strong logical and technical troubleshooting skills. A day at work generally includes proactive management and triage of tickets raised through our Helpdesk platform, FreshService. It could also include the initial troubleshooting of computer systems and where necessary taking ownership over the escalation process to a 3rd party vendor or the Infrastructure team.As an IT Support Engineer, you could also have an opportunity to be involved in some project work - including large scale software deployments, processes, and improvements to the capabilities on new or existing systems.

• Demonstrable people skills with a naturally approachable and conversational manner including a sound understanding of customer service in a support function
• Experience in the installation, configuration, management, and maintenance of desktop hardware and software (Windows 11 & Mac OS)
• An understanding of Active Directory and what it is.
• Previous experience of working collaboratively within a team
• Good analytical and problem-solving skills and evidence of applying these in practice.

If that sounds like you, this may be the role for you!

Working with us will give you…

• Complimentary staff tickets for shows and guided tours, subject to availability and policy
• 25 days annual leave increasing up to 32 with length of service (plus bank holidays)
• Development Programmes via e-learning platform, and specialist in-person training relating to role
• Access to interest-free season ticket loan and cycle scheme partnership
• Enhanced sick pay
• Family Friendly policies including Family leave and Support leave
• Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
• Pension schemes with Legal & General and NEST
• Sabbatical option, subject to agreement and policy
• On-site staff canteen and social facilities
• On-site occupational health support
• In-house mental health and wellbeing advisors providing workplace counselling and support
• Wellbeing programme of events, including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
• Exclusive staff talks to hear more about NT productions, past and present, from leading practitioners
• Discounted access to National Theatre at Home
• Volunteer leave – one paid day per year to volunteer for your chosen charity
• Discounts in the NT’s bars, cafés, restaurants, and bookshop, as well asin local businesses (from Wagamama to gyms), on and around the South Bank
• Access to retailer discounted gift cards and a cash-back-on-spending card

Please note

The closing date for the receipt of a completed application is Friday 21 August 2026 at 12 noon.

In line with our commitment to Equity, Diversity and Inclusion (EDI), we recognise that we need to address underrepresentation in our organisation. We actively welcome applications from individuals who are part of global majority, disabled and LGBTQ+ communities, and are committed to creating an environment where everyone can thrive.

We strive to promote inclusive and equitable practices in all areas of the NT. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet our minimum requirements for our vacancies.

If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email recruitment@nationaltheatre.org.uk or call us on 02074523834.