At a Glance
- Tasks: Lead IT service delivery and ensure high-quality support for the Statistical Business Register.
- Company: Join the Office for National Statistics, the UK's largest producer of official statistics.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and user experience.
- Why this job: Make a real impact on data services that shape the UK economy and society.
- Qualifications: Experience in IT service management and strong leadership skills required.
The predicted salary is between 45000 - 52800 £ per year.
This role is aligned to ONS hybrid working principles, which are based on attending the office with purpose.
The post holder will be expected to contribute to the organisation's overall 40% office attendance, in line with business and role requirements.
The induction process for the role will be conducted in person.
About the job Job summary The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics.
These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.
Our Digital Services (DS) Directorate develops and operates much of the technology and service that ONS uses to deliver.
Demand for data and statistics are increasing, and DS has a critical role in enabling the business to meet these demands.
We are seeking an experienced Senior IT Service Manager to join the Statistical Business Register division within the Digital Services Directorate.
The Statistical Business Register (SBR) is currently being developed to replace the Inter-Departmental Business Register (IDBR).
The SBR will hold a comprehensive list of UK businesses and will be used as the main sampling frame for surveys of businesses carried out by ONS and other government departments.
It will be made up by a collection of different products.
The transition from IDBR to SBR will be delivered through a number of different transition phases., In this role as a Senior IT Service Manager for SBR and will be heavily involved in the development of the support wrapper needed for the service when it starts its operational journey later this year.
The IT Service Manager will be responsible for ensuring that the support processes and procedures are owned and matured inline with the different transition phases.
They will be responsible for ensuring adequate resources and capacity is available across the relevant support teams to provide a comprehensive support wrapper for SBR.
This includes user support, incident and problem management as well as standard maintenance, etc.
- Lead the delivery of secure, reliable and high-performing IT services that meet business needs and organisational priorities.
- Provide strategic leadership to technical teams, service functions and third-party suppliers, ensuring accountability, performance and service excellence.
- Own and govern IT Service Management processes, including incident, request, change, release, asset and configuration management.
- Establish, manage and report on SLAs, OLAs and KPIs, using performance data and management information to drive improvements.
- Act as a senior escalation point for major incidents and service issues, ensuring timely resolution and minimal disruption to live services.
- Build and maintain strong relationships with stakeholders Build and maintain strong relationships with stakeholders, delivery teams and suppliers to ensure services remain aligned with organisational requirements.
- Manage day-to-day service delivery while balancing operational performance, risk, service improvement and project delivery activities.
- Drive continual service improvement through automation, data analysis, user feedback, best practice sharing and effective governance and compliance.
- Manage service risk, resilience and performance, acting as a senior escalation point for major incidents while ensuring robust reporting, compliance and informed decision-making.
Strategic Leadership, Stakeholder Relationship Management - A strong and proactive leader with broad technical understanding, capable of leading multi-disciplinary teams, driving continuous improvement, and developing team capability and performance.
They will provide strategic leadership and clear direction across IT service functions, developing service strategies, driving organisational change, and ensuring services align with business objectives.
They will build, manage, and influence relationships across organisational boundaries, including senior stakeholders and 3rd party suppliers, acting as a senior escalation point, shaping engagement strategies, and fostering effective collaboration to achieve successful business and service outcomes.
- User Focus - demonstrate a real drive and passion for excellent user experience, employee enablement and continuous improvement by leading service excellence and user-focused delivery, applying insight into evolving user needs, selecting effective tools and methods, and ensuring high-quality services are delivered across multiple channels.
- Business Analysis - Able to identify risks, owning and providing plans for mitigation, considering the impact on the wider organisation.
They will use data, analytics and business insight to inform decisions, monitor service performance, evaluate risks, identify trends, and drive improvements that enhance business outcomes.
- Ownership & Initiative - A driven individual, that takes accountability for issues that occur, through to resolution and is proactive in searching for potential problems and analysing trends.
They will also own service risks, issues and continuous improvement activities, implementing mitigations, improving resilience, and proactively identifying opportunities to optimise services.
- Apply a strategic view across the wider service landscape, balancing operational delivery with long-term service development, team performance, governance requirements, and organisational priorities.
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IT Service Manager employer: National Statistics
The Office for National Statistics (ONS) is an exceptional employer, offering a dynamic work environment that values collaboration and innovation. With a strong commitment to employee development and a hybrid working model, ONS fosters a culture of inclusivity and continuous improvement, ensuring that staff have the resources and support needed to thrive in their roles. Located in the heart of the UK, employees benefit from engaging with critical national projects while enjoying a balanced work-life integration.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what National Statistics values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges National Statistics might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at National Statistics!
✨Direct Apply to National Statistics
Let's not forget to apply directly through the National Statistics website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at National Statistics.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National Statistics. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at National Statistics
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
