At a Glance
- Tasks: Support and maintain IT services, providing top-notch technical support to customers.
- Company: Join National Star, a passionate organisation dedicated to empowering individuals with disabilities.
- Benefits: Enjoy a supportive work environment, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for out-of-hours support and team collaboration.
- Why this job: Make a real difference in people's lives while developing your IT skills.
- Qualifications: Strong troubleshooting skills and excellent customer service abilities required.
The predicted salary is between 31500 - 38500 £ per year.
We have a fantastic opportunity for an IT Services Engineer based at our beautiful campus in Ullenwood, Cheltenham.
Job Purpose: To support the maintenance and development of the organisation’s IT Services. As part of the IT Services Team, provide a professional and effective customer focused IT Service Desk. To provide first rate, first and second line Technical Support for customers at National Star across all its sites and for its remote workers.
Context of Role: At National Star, we’re driven by our vision for a world in which people with disabilities are able to realise their potential as equal and active citizens in control of their lives. This sits at the heart of everything we do, from the personalised and world-class learning we provide via National Star College to training, specialist services and our work in the wider community. All of this is underpinned by both our passion to enrich people’s lives and by our moral and statutory responsibilities. IT Services underpin the operation of National Star, ensuring we can operate efficiently and safely. Our customers include staff, learners, residents, and visitors. Our network is spread over dispersed geographic locations interconnected by various types of connections, including broadband, leased lines, SHDCs.
Key services we deliver include:
- Windows and Office Desktop support
- wireless
- door access
- internet access
- telephony
- CCTV
- LOB applications
- file access
- intranet services
As one of our operations is providing 24/7 365-day residential care it is key our services are available; we utilise highly available system design to achieve this alongside a proactive approach.
What we’re looking for:
- Strong troubleshooting skills across hardware, software, and networks
- Excellent customer service and communication skills
- Ability to prioritise workload and work under pressure
- A proactive and team-oriented mindset
Key Responsibilities:
- IT Infrastructure & Systems troubleshooting, maintenance and support
- Hardware, Software & Devices installation and support
- AV, Events and Media set up and support
- Service Desk & Customer Support
- Print and Estates Technology support
- Monitoring, Documentation and Asset Management
- Team, Compliance and Development
Additional Responsibilities:
- Provide occasional out-of-hours support (time off in lieu provided).
- Support procurement activities for IT equipment and services.
IT Services Engineer employer: National Star
At National Star, we pride ourselves on being an exceptional employer dedicated to making a positive impact in the lives of young people with disabilities. Our supportive and collaborative work culture fosters professional growth, offering flexible working arrangements and opportunities for career progression. Join us in Hereford or Ullenwood, where every day presents a chance to make a meaningful difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what National Star values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges National Star might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at National Star!
✨Direct Apply to National Star
Let's not forget to apply directly through the National Star website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Services Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at National Star.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National Star. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at National Star
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
