At a Glance
- Tasks: Support the IT team by managing devices and ensuring tech is ready for users.
- Company: Join a dynamic IT department at Ullenwood with a focus on innovation.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Enjoy a collaborative environment with potential for career advancement.
- Why this job: Be the tech hero who keeps devices running smoothly and supports your colleagues.
- Qualifications: Basic IT skills and a passion for technology are essential.
The predicted salary is between 24628 - 26000 £ per year.
An exciting opportunity has arisen for an IT Device Technician to join our IT Department at Ullenwood.
Job Purpose
To support the IT Service Desk team with administrative and core technology tasks. Managing IT equipment and asset register databases, configuring equipment for end user use and maintaining the stock levels to ensure that core IT hardware is available where required.
Asset Management
- Take ownership of the hardware refresh of all devices each year by preparing the devices to the standard build and allocating them to end users.
- For any specialised software requirements, escalate to IT engineers to ensure devices provided to end users have all the required software.
- Manage the asset register to reflect changes in device ownership due to staff transitions, starters and leavers.
- Oversee stock levels of IT equipment, ensuring adequate backup inventory of essential items, including but not limited to laptop docking stations, mice, keyboards, monitors, headsets, and webcams.
- Manage the return of hardware from departing employees, ensuring all IT equipment is returned to the department and following up with management if items are not returned.
- Oversee loan equipment management by preparing items for collection by staff, ensuring they remain charged, and following up with users for timely returns.
- Periodic reviews of mobile devices deployed through Microsoft Intune to identify devices that are seeing low usage or should have been returned from leavers.
Technical Skills
- Build and image laptops, phones, and tablets to a standardised configuration.
- Conduct weekly checks in shared meeting spaces to ensure all hardware is functioning correctly, batteries are replaced as needed, and IT equipment is left tidy and presentable.
- Assign users to relevant security groups as necessary to ensure they have access to the email groups pertinent to their roles.
- Disable and manage accounts for departing employees, and if email forwarding or data management is required, escalate to an engineer with all necessary information for task completion.
- Assist with equipment setup and provide support for events and presentations, including projectors, computers, PA’s, video conferencing and video streaming following lead from a ServiceDesk Engineer.
- Provide basic IT support and training to assist users with utilising devices to their full potential.
- Ensuring that printer toner levels are adequate and replacing as required.
Contract Type: Permanent | Contract: full time 37hrs, all year 52 weeks | Salary: £24628 - £26000 per annum | Location Status: Onsite, Ullenwood | Interview Date: TBC | Closing Date: 03/07/2026
Device Technician in Cheltenham employer: National Star
Join our dynamic IT Department at Ullenwood as a Device Technician, where we prioritise employee growth and a collaborative work culture. Enjoy competitive benefits, including a permanent full-time position with opportunities for professional development, all while working in a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Device Technician in Cheltenham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what National Star values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges National Star might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at National Star!
✨Direct Apply to National Star
Let's not forget to apply directly through the National Star website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Device Technician in Cheltenham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at National Star.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National Star. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at National Star
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
