At a Glance
- Tasks: Support and maintain IT services, providing top-notch technical support to users.
- Company: Join National Star, a passionate organisation empowering people with disabilities.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Enjoy a vibrant campus life and contribute to meaningful community initiatives.
- Why this job: Make a real difference while working in a dynamic and supportive environment.
- Qualifications: Strong troubleshooting skills and excellent customer service experience required.
The predicted salary is between 33865 - 41391 £ per year.
We have a fantastic opportunity for an IT Services Engineer based at our beautiful campus in Ullenwood, Cheltenham.
Job Purpose
To support the maintenance and development of the organisation's IT Services.
As part of the IT Services Team, provide a professional and effective customer focused IT Service Desk.
To provide first rate, first and second line Technical Support for customers at National Star across all its sites and for its remote workers.
Context of Role
At National Star, we're driven by our vision for a world in which people with disabilities are able to realise their potential as equal and active citizens in control of their lives.
This sits at the heart of everything we do, from the personalised and world-class learning we provide via National Star College to training, specialist services and our work in the wider community.
All of this is underpinned by both our passion to enrich people's lives and by our moral and statutory responsibilities.
IT Services underpin the operation of National Star, ensuing we can operate efficiently and safely.
Our customers include staff, learners, residents, and visitors.
Our network is spread over dispersed geographic locations interconnected by various types of connections, including broadband, leased lines, SHDCs.
Key services we deliver include Windows and Office Desktop support, wireless, door access, internet access, telephony, CCTV, LOB applications, file access, and intranet services.
As one of our operations is providing 24/7 365-day residential care it is key our services are available, we utilise highly available system design to achieve this alongside a proactive approach.
- What we’re looking for
- Strong troubleshooting skills across hardware, software, and networks
- Excellent customer service and communication skills
- Ability to prioritise workload and work under pressure
- A proactive and team-oriented mindset
Key Responsibilities
- IT Infrastructure & Systems
- Support and maintain network infrastructure, including wired and wireless networks, VPNs, and mobile technologies (e. g. 5G).
- Provide support for Microsoft Teams telephony and mobile phone systems.
- Troubleshoot networking issues and perform basic configuration changes (e. g. VLANs, patching, wireless).
- Hardware, Software & Devices
- Support desktops, laptops, tablets, printers, and other peripherals.
- Perform hardware diagnostics, repairs, upgrades, and physical installations or moves.
- Install, configure, and maintain software, including Windows operating systems.
- Provide first- and second-line support for IT services, including Office 365 and business-critical applications (e. g. Share Point, File Maker, Care Control, Dayforce).
- Support a wide range of BYOD devices (phones, tablets, laptops, TVs, games consoles).
- AV, Events and Media
- Set up and support AV equipment including projectors, displays, and interactive boards.
- Provide technical support for events, including conferencing, PA systems, and live streaming.
- Support digital signage and media streaming services.
- Service Desk & Customer Support
- Manage workload effectively using Service Desk software, ensuring tickets are logged, updated, and resolved within agreed SLAs and KPIs.
- Communicate clearly with users throughout the lifecycle of incidents and requests.
- Deliver excellent customer service through a proactive, solutions-focused approach.
- Escalate issues appropriately and liaise with third-party suppliers where required.
- Print and Estates Technology
- Support printers and MFDs, including managing third-party maintenance providers.
- Support estates systems, including CCTV, access control, and building management systems.
- Monitoring, Documentation and Asset Management
- Proactively monitor systems and equipment to identify and resolve issues.
- Maintain accurate IT asset records and inventory.
- Produce and maintain documentation such as system configurations, procedures, and knowledge base articles.
- Team, Compliance and Development
- Contribute to team activities, meetings, and continuous service improvement.
- Ensure compliance with IT policies, data protection regulations, and licensing requirements.
- Participate in training and self-development to maintain up-to-date knowledge.
- Additional Responsibilities
- Provide occasional out-of-hours support (time off in lieu provided).
- Support procurement activities for IT equipment and services.
- Promote organisational values, including equality, diversity, and safeguarding.
- Undertake any other duties as required by the IT Services leadership team.
- Contract
Type: Permanent | Contract: Full time, 37hours all year round, 52 weeks | Salary: £27500 - £32000 per annum | Location
Status: Onsite, Ullenwood | Interview
Date: Interviews will be held during the course of the advertisement and the vacancy may be withdrawn if a suitable applicant is appointed | Closing
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IT Services Engineer employer: National Star College
National Star is an exceptional employer, dedicated to transforming the lives of young people with disabilities through its charity shops in Tewkesbury and beyond. With a strong focus on employee growth, we offer a supportive work culture that values creativity and teamwork, alongside flexible working hours that promote a healthy work-life balance. Join us to make a meaningful impact while developing your skills in a rewarding retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what National Star College values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges National Star College might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at National Star College!
✨Direct Apply to National Star College
Let's not forget to apply directly through the National Star College website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Services Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at National Star College.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National Star College. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at National Star College
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
