At a Glance
- Tasks: Lead the Events Crew, ensuring top-notch service and smooth event operations.
- Company: Join the National Space Centre, the UK's premier space attraction.
- Benefits: Earn £14.69 per hour with flexible shifts and a dynamic work environment.
- Other info: Casual role with varied hours, perfect for students looking for flexible work.
- Why this job: Be part of exciting events in a unique venue while developing your leadership skills.
- Qualifications: 1 year of team leader experience and 2 years in wait staff roles required.
The predicted salary is between 14.69 - 14.69 £ per hour.
About the National Space Centre
The National Space Centre is the UK’s largest visitor attraction dedicated to space and space exploration, welcoming around a quarter of a million visitors each year since its opening in June 2001. Venue Hire is a vital part of the business, exploiting the highly themed surroundings of the award-winning building and exhibition to provide a unique experience. It has become firmly established as one of East Midlands’ unique, premier event venues; hosting 250 events and welcoming 16,000 corporate visitors per year. It offers a unique venue for a wide range of corporate events, from conferences to product launches, team building missions and evening dinners.
About the role
Are you a highly organised and detail-oriented individual who thrives in a dynamic event environment? The National Space Centre is currently seeking a talented and enthusiastic individual to join our team as an Events Crew Team Leader. In this role, you will be responsible for supporting and leading the bar team from set-up, bar operations, service and close-down.
Applicants should have proven 1 year minimum experience within a team leader role and a minimum of 1 year experience of wait staff work. You should have excellent communication skills and a flexible, adaptable and willing attitude towards work. Smart personal appearance and a passion for delivering high quality events are essential.
Events Crew Team Leaders will be required to greet guests, serve and clear food and drinks during the events, and help with supervising the Events Crew. The role is casual. Working hours are usually from 5pm until the end of the event (expected early hours of the morning – the exact finish time will vary by event). There will be a requirement to work weekends during December due to Christmas Parties. This role is offered on a zero-hours contract. Due to the event-based nature of the role, shifts will vary depending on when events are taking place and will not follow a fixed shift pattern. Shifts are allocated based on your availability and the shifts you would like to work, subject to event requirements and availability. Rate of pay is £14.69 per hour. Due to the nature of the role, applicants must be 18 years of age or above to be able to serve alcohol.
Purpose: To deliver a first class customer experience to all corporate guests with the support of the corporate events team and wider Space Centre team.
Reporting to: The Venue Hire Team
Liaising with: Head Chef, Kitchen Staff, Operations Team, Security Team, Technical Team and Housekeeping
Duties:
- Meet and greet corporate guests upon arrival
- Ensuring Event Crew abide by uniform policy
- Leading team in set up and clear down to ensure all tasks are completed
- Responsible for supervising and practical training of Event Crew
- Assist efficiently with event preparation and clear down ensuring all tasks have been completed by Event Crew
- Provide a high standard of customer service in delivering everything from arrival drinks and canapé receptions to dinner service.
- Understand basic allergy information and where detailed product information can be found
- Efficient delivery of food and beverage to tables.
- Manage bar services, especially at busy times.
- To operate tills with effective cash handling.
- Responsible for delivering quality service and up selling the National Space Centre where appropriate
- Dealing with general enquiries and customer service issues.
- Ability to deal with last minute changes in a calm, professional manner.
- Ensure that all health and safety procedures, including fire & evacuation and manual handling, are adhered to.
- Maintain effective safe food hygiene practices as per food hygiene training.
- Undertake in-house and external training as necessary.
- Undertaking any other tasks relevant to the post as required by the Corporate Duty Manager.
Person Specification:
- Ability to work effectively and efficiently within a busy environment.
- Ability to communicate and interact effectively with customers, other staff members/teams plus agency staff.
- Reliable, responsible and positive attitude towards work.
- Demonstrate excellent customer service and an understanding of the needs of the customers by building rapport.
- Communicate directly with corporate guests in a polite manner during an event.
- Ability to comply with manual handling safety procedures.
Knowledge/Skills/Duties
- Minimum 1 year experience in a team leader role
- Minimum 2 years wait staff work experience
A Disclosure and Barring Service is required for this role.
Events Crew Team Leader (Casual) in Leicester employer: National Space Centre
The National Space Centre is an exceptional employer, offering a vibrant work environment where teamwork and customer service are at the forefront. As a full-time Housekeeping Team Member, you will enjoy competitive pay, opportunities for professional development through in-house training, and the chance to contribute to a unique educational facility that inspires visitors of all ages. With a commitment to maintaining high standards of cleanliness and hygiene, you'll be part of a dedicated team that values flexibility, adaptability, and a friendly approach to service.
