Events Assistant & Host in Leicester

Events Assistant & Host

The award winning National Space Centre is looking to recruit a talented individual to organise and deliver small-scale conferences and events, ensuring first class customer service is delivered to all our corporate guests.

This is a hands-on / physical role.

The National Space Centre is the UK’s largest visitor attraction dedicated to space and space exploration, welcoming around a quarter of a million visitors each year since its opening in June 2001.

Venue Hire is a vital part of the business, exploiting the highly themed surroundings of the award-winning building and exhibition to provide a unique experience.

It has become firmly established as one of East Midlands’ unique, premier event’s venue for a wide range of corporate events, from conferences to product launches, team building missions and evening dinners.

Reporting to

Event Operations Manager

Hours

Full Time 35 hours per week, with flexibility of times to ensure cover for corporate events.

This will include regular early mornings, late evenings and weekends.

There will be a requirement to support the business through working extra hours during busy and seasonal periods and weekends, so flexibility is a key requirement of this role.

Salary

£28,385 per annum

Closing date for applications is 9am Friday 4th September. Interviews for shortlisted candidates will be held 11th and 14th September at The National Space Centre.

Key Responsibilities & Accountabilities

• Be able to deliver conferences and events of up to 100 guests
• Organise pre-event admin such as dietaries, event schedules & order logs.
• Lead events and be the main contact for event organizers.
• To provide excellent customer service throughout the event.
• Arranging and delivering the appropriate set-up and breakdown of events.
• Work as a part of the operational team, including during peak visitor periods.
• Ensure that all health & safety procedures, including fire and evacuation procedures and adhered to.
• Assisting in the maintenance of corporate hospitality equipment and reporting any faults to the relevant department.
• Ensuring the cleanliness and upkeep of conference and storage spaces
• Attend and contribute to regular corporate team meetings.
• Ensure stocks of corporate equipment are maintained, e. g. glasses, linen, cutlery.
• Undertake essential ordering of anything required to hold conference.
• Assisting with any ad-hoc duties necessary to ensure a successful event, include undertaking Space Crew duties, assisting with housekeeping and similar.
• Provide line manager with briefings of new ideas and/or product development.
• Assist in the operations during our Christmas parties
• Adhere to food hygiene regulations.
• Support in the training of casual members of staff
• Conduct regular stock takes and ordering any necessary equipment, eg linen, pencils, napkins
• Communicate with relevant teams regarding events/set up (kitchen, DMs, Education).
• Be a point of contact for casual staff
• Undertake in-house and external training as necessary.
• Other reasonable tasks as may be designated

Person Specification

• Ability to work effectively and efficiently within a busy environment.
• Ability to lead a team of Event Crew to ensure all tasks are completed efficiently and to the highest standards
• Ability to communicate and interact effectively with customers, other staff members/teams plus agency staff.
• A “can-do” attitude
• Reliable, with a responsible and positive attitude towards work.
• Ability to remain professional, and to adapt to a variety of often challenging situations
• Demonstrate excellent customer service and an understanding of the needs of the customers by building a rapport.
• Communicate directly with corporate guests in a polite manor during an event.
• Excellent organizational skills and high attention to detail
• Ability to work alone and as a member of a team
• Ability to meet deadlines and to handle a variety of tasks/priorities
• Ability to comply with manual handling safety procedures.
• Transport to and from work is essential and is the person's responsibility.
• Knowledge/Skills/Qualifications
• 1 years’ experience delivering conferences and events.
• Knowledge of health & safety
• Knowledge of food hygiene and allergens

The successful individual will be required to undertake a Disclosure and Barring Service Disclosure.