Salesforce Senior Technical Lead in London

Are you looking for a role within an organisation where the work you do makes a real difference to children's?

If the answer it's yes, then a Salesforce Senior Technical Lead could be exactly what you're looking for.

Do you want to empower change? Why not Join our Technology department?

At the NSPCC, we believe every childhood is worth fighting for.

With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good.

Our Technology and Data department make sures that our systems, technology platforms and products are secure, reliable and ready to be used efficiently by our people and for the benefit of children.

We meet this challenge with best practice delivery and development standards, a focus on user experience, enterprise solutions, data and analytics, and honesty and commitment to our values and vision for children and young people.

From safeguarding sensitive information to enabling frontline services to run smoothly, our team plays a crucial role in helping us respond swiftly and effectively, whenever and wherever we're needed.

If you're passionate about using technology to drive meaningful impact and want to be part of a team that helps protect children through innovation and integrity, join us as a Senior Technical Lead (Salesforce).

What is the purpose of the Salesforce Senior Technical Lead role?

You will establish and lead the internal Salesforce capability at NSPCC, taking ownership of the platform and supporting the transition from implementation partner to in-house management.

This role is central to ensuring Salesforce effectively supports fundraising, income processing, supporter engagement and data-driven decision-making.

You'll contribute by

• Leading the design, configuration and ongoing development of Salesforce solutions aligned with organisational needs.
• Acting as the technical and functional subject-matter expert and escalation point for colleagues supporting and administering the platform.
• Establishing governance, standards and release processes to ensure Salesforce remains secure, scalable and well supported.

What will I be doing as a Salesforce Senior Technical Lead?

Reporting to the Head of Technology Platforms, and working in collaboration with stakeholders across the organisation, you will provide technical leadership and direction to ensure the Salesforce platform remains secure, scalable, supportable and aligned to business needs.

You'll be doing this by

• Leading the design, optimisation and technical governance of the Salesforce platform, including configuration, integrations, security and release management.
• Working with the Product Owner, business stakeholders and delivery partners to translate requirements into scalable technical solutions.
• Establishing and maintaining platform standards, data management practices, environment controls and documentation.
• Mentoring administrators and super-users, acting as the escalation point for complex platform and data issues.
• Monitoring platform health, releases, usage and system limits, taking proactive action to maintain performance and resilience.

What skills do I need to be a Salesforce Senior Technical Lead?

You will bring accountable leadership and a collaborative approach, with proven experience of leading Salesforce platform design, governance and ongoing development in a complex environment.

You will be comfortable working across technical and non-technical teams and committed to equality, diversity and inclusion.

• Strong Salesforce product knowledge, including design, configuration, security model, data model, Flows and Lightning App Builder.
• Experience of platform governance, release management, sandbox and environment management, and working with implementation partners.
• Good understanding of data governance, data quality, integrations and platform security.
• Ability to quickly understand complex concepts, gather requirements and design scalable technical solutions.
• Strong stakeholder management skills with the ability to explain technical concepts clearly to senior audiences.
• Strong written, verbal and numerical communication skills.

Where is the role based?

This is a Hybrid role and you will be expected to work out of our London office 1 day per week.

Why join the NSPCC?

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives.

But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits.

We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

• Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
• Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
• Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes.
• Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.
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