Donation Processing Assistant in London

Are you looking for a role within an organisation where the work you do makes a real difference to children’s lives? If the answer is yes, Donation Processing Assistant could be exactly the role you’re looking for. Join the Income Generation directorate to make a difference. At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we’re working to end child abuse and neglect for good. Over 90 percent of the NSPCC’s income comes from voluntary donations, so we rely on the incredible generosity and commitment of all our supporters, large and small.

You’ll work as part of one of many teams across the UK, which focus on engaging our supporters and ensuring they continue to give their support. You will do this by leading fundraising initiatives or simply sharing our mission with those around you; every conversation and connection can spark change. We encourage everyone across the organisation to get involved, feel confident in championing our cause, and help us grow the support we need to protect children and give them the futures they deserve.

The Donation Processing Assistant is a key role for the organisation in ensuring the flow of income and data into our core systems, enabling financial processing and warm supporter journeys in a 360 impact on the income journey. This role plays a key part in generating income to support the NSPCC’s mission.

You’ll contribute by:

• Supporting the Income Generation directorate through efficient and accurate processing of donation income and data.
• Maintaining supporter database with accurate allocation of donations and supporting data.
• Supporting wider Income Generation activities through knowledge of donation platforms and supporter‑centric activities such as thanking.

As a Donation Processing Assistant, you will be working within a rota of tasks that cover all our income and data pathways. You will be extracting and processing data into various systems for use across the charity. With a strong finance leaning to the processes, you will be translating income from fundraisers into the structure that upholds all of the activity of the NSPCC.

Job Purpose:

• To support the Income Generation directorate through efficient and accurate processing of donation income and data.
• To maintain supporter database with accurate allocation of donations and supporting data.
• To support wider Income Generation activities through knowledge of donation platforms and supporter‑centric activities such as thanking.
• To support the understanding and translation of donations for analysis/finance processing.
• To support the administration of Gift Aid at NSPCC.

The role will suit a candidate who is:

• Organised and able to manage and prioritise assigned tasks effectively.
• Able to understand and spot patterns within the income and supporter data that they are handling.
• Be able to learn charity data and finance processes effectively.
• A strong written and verbal communicator with good internal team relationship‑building skills.

The Skills/Experience we would look for are:

• Strong knowledge of the Microsoft suite of tools, some experience of database processing would also be good.
• Excellent general administration skills.
• Great time management and task prioritisation.
• Appreciation of team working and cross‑team support.

Why join the NSPCC? Any one of our people will tell you that a huge reward in itself is making a difference to children’s lives. But we know it’s a competitive world, and it’s important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits:

• Generous annual leave – 29 days per annum plus bank holidays for full‑time employees (pro‑rata for part‑time). 32 days per annum after five years’ continuous service.
• Employee discounts – Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP) – an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
• Pension – building up a good pension is something we want to help you achieve with our flexible, tax‑efficient pension schemes.
• Life assurance scheme – all employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

Join us and make a difference. You’ll grow, be challenged, and help change millions of young lives for the better. Ready to apply? If this is the role for you, please click the button ‘apply’ to start your journey. You can find more information on all recruitment stages on the Career page.