At a Glance
- Tasks: Lead and support Childline Practitioners to provide exceptional care for children and young people.
- Company: Childline, a vital service dedicated to supporting young people in need.
- Benefits: Hybrid working, competitive salary, and a 3.5% rota allowance.
- Other info: Join a passionate team committed to putting children first.
- Why this job: Make a real difference in the lives of thousands of children every year.
- Qualifications: Experience in safeguarding and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
At Childline, we give young people a voice when they need someone to listen. We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people:
- Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
- Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
- Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want)
We're currently recruiting for a full-time Childline Team Manager in Childline London. You will be part of the wider Childline Management team and work alongside other managers to provide exceptional leadership and support to the Childline Practitioners in London. You will use excellent management and organisational skills to lead the day-to-day operational delivery of the Childline Universal services in London.
You will hold key responsibility for on-shift safeguarding decisions, ensuring best outcomes for children and young people. You will play a key role in ensuring high-quality service to every child through our quality assurance, feedback and supervision processes. You will support our teams to achieve our aims of being there for every child or young person who wants to use our services. You will coordinate the live service to ensure we are there for children. You will have the chance to personally make a positive difference for thousands of children and young people every year. We support hundreds of thousands of children all over the UK every year.
As a Childline Team Manager, you will manage this vital service alongside a committed and dedicated team who will share your values of supporting children and young people. You will work a hybrid rota which includes the majority of working time during office hours, Monday to Friday, and the options to flex the days you work from home to suit the needs of your team. Within this rota, you will contribute to a consistent balance of morning, daytime and evening duty shifts, coordinating the live national service. This averages 6 duty shifts a month and includes working one in every five weekends on average. You will also take part in our on-call rota, averaging 1 on-call night every 5 weeks. Every Childline Team Manager receives a 3.5% rota allowance on top of their basic salary.
We're looking for talented people who value putting children first. To be successful in this role, you will need to be someone who:
- Has a strong background working with children and young people within a safeguarding context
- Is an excellent manager of people, with clear leadership skills
- Believes in our cause, our mission, and wants to help us be there for all children and young people
- Has a passion for supporting others, especially in situations which can be emotionally challenging
Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).
If you would like any further information about the role, please contact Helplines Recruitment at.
The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
Childline Team Manager in London employer: National Society for the Prevention of Cruelty to Children
At Childline, we are dedicated to providing a supportive and empowering work environment for our team members in London. As a Childline Team Manager, you will not only lead a passionate group of practitioners but also have the opportunity to make a meaningful impact on the lives of thousands of children and young people. With a strong emphasis on employee growth, flexible working arrangements, and a commitment to safeguarding, Childline stands out as an exceptional employer for those who share our mission of putting children first.
Contact Details:
National Society for the Prevention of Cruelty to Children Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Childline Team Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the child welfare sector or related fields. Attend events, join online forums, and don’t be shy about asking for informational interviews. We all know someone who knows someone, so leverage that to get your foot in the door!
✨Tip Number 2
Prepare for the interview by understanding Childline’s mission inside out. Familiarise yourself with their services and think about how your experience aligns with their goals. We want you to show them that you’re not just a fit for the role, but a perfect match for their values!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your leadership style and how you handle challenging situations. We want you to feel confident and ready to impress when it’s your turn in the hot seat!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Childline team. We’re excited to see what you bring to the table!
We think you need these skills to ace Childline Team Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting children and young people shine through. We want to see how much you care about making a difference in their lives!
Address the Person Specification:Make sure to carefully address each point in the person specification. We’re looking for specific examples that demonstrate your skills and experience, so don’t hold back on sharing your achievements!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you.
How to prepare for a job interview at National Society for the Prevention of Cruelty to Children
✨Know Your Childline Inside Out
Before the interview, make sure you understand Childline's mission and services thoroughly. Familiarise yourself with the three core offers: Childline Universal, Childline Connect, and Childline Online. This knowledge will help you demonstrate your commitment to their cause and show how you can contribute to their goals.
✨Showcase Your Leadership Skills
As a Childline Team Manager, you'll need to exhibit strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or led projects, especially in safeguarding contexts. Highlight how you supported your team through challenges and ensured high-quality service delivery.
✨Prepare for Emotional Scenarios
Given the nature of the role, be ready to discuss emotionally challenging situations. Think about how you've handled difficult conversations or crises in the past. Show that you can remain calm under pressure and provide support to both children and your team during tough times.
✨Address the Person Specification
Make sure your supporting statement directly addresses each point in the person specification. Use specific examples to illustrate how you meet these criteria. This is your chance to shine, so don’t hold back on showcasing your passion for supporting children and young people!
