Associate Head of Supporter Data Operations in London

Are you looking for an exciting data-led role within an organisation where the work you do makes a real difference to children? If the answer is yes, our Associate Head of Supporter Data Operations could be exactly what you're looking for. At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good. Over 90 percent of the NSPCC's income comes from voluntary donations, so we rely on the incredible generosity and commitment of all our supporters, large and small.

You will work as part of one of many teams across the UK, which focus on engaging our supporters and ensuring they continue to give their support. You will do this by leading fundraising initiatives or simply sharing our mission with those around you; every conversation and connection can spark change. We encourage everyone across the organisation to get involved, feel confident in championing our cause, and help us grow the support we need to protect children and give them the futures they deserve.

Purpose of the role

The Supporter Data Operations team is part of the Fundraising Operations team in the Engagement & Fundraising Directorate. The team is responsible for donation processing, data processing, data quality, and user training and support. They are also involved in the delivery of our ongoing Supporter Centricity project, focusing on delivering Salesforce to maximise engagement as part of the wider programme. The Associate Head of Supporter Data Operations leads and manages a varied team who work with stakeholders across Engagement and Fundraising, Technology, and Finance. The postholder is responsible for approximately 20 office-based and remote staff.

Key responsibilities

The post-holder will help shape how our teams, responsibilities, and ways of working evolve after Salesforce go-live, ensuring the NSPCC and our supporters genuinely feel the benefit of the new technology. They will lead and nurture the Supporter Data Operations team, creating a collaborative, supportive, and high-performing environment where people can thrive through change. They will also hold the vision and roadmap for Salesforce across Engagement & Fundraising, working closely with colleagues to prioritise development and balance project and BAU needs in a way that keeps supporters at the heart of what we do.

Qualifications

• Experience of leading and motivating operational data teams, setting direction and creating a high-performing culture.
• Experienced in guiding teams through major technology change, ensuring colleagues are confident and well-supported.
• Strong understanding of modern data and platform technologies, including Salesforce.
• Solid grasp of data governance, quality, and security and how these shape good practice.
• Excellent communicator and relationship-builder, comfortable working across teams.

Benefits

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits:

• Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
• Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support, and advice to support your health and wellbeing.
• Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes.
• Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

Join us and make a difference. You'll grow, be challenged, and help change millions of young lives for the better. Ready to apply? If this is the role for you, please click the button ‘apply' to start your journey. You can find more information on all recruitment stages on the Career page.