At a Glance
- Tasks: Support children and young people during late hours, providing vital emotional support.
- Company: Childline, a dedicated service for young people's mental health and wellbeing.
- Benefits: Flexible shifts, remote work options, and a 10.5% rota allowance on top of salary.
- Other info: Join a caring team with opportunities for personal growth and impactful work.
- Why this job: Make a real difference in the lives of thousands of children every year.
- Qualifications: Experience working with children in safeguarding contexts and a passion for support.
The predicted salary is between 30000 - 40000 £ per year.
At Childline, we give young people a voice when they need someone to listen. We want to be there for every child or young person who needs our support, any day of the year, any time of day or night.
Childline is one service, with three core offers for children and young people:
- Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
- Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
- Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want)
We are currently recruiting for a part-time (17.5hr) role in our Childline Universal twilight team in Glasgow. As well as supporting our peak service hours, you will be there for children and young people when they often feel most alone, during late and overnight hours. You will use your skills flexibly to support volunteers while they talk to children. You will also have opportunities to directly support children and young people by responding to contacts in your role as a Childline Practitioner (Twilight).
You will lead on key on-shift safeguarding decisions and use coaching to maintain and develop the quality of the service. You will ensure every child and young person receives a high-quality service and outside of shift provide effective supervision, coaching, feedback, training and support to volunteers. You will have the chance to personally make a positive difference for thousands of children and young people every year.
We support hundreds of thousands of children all over the UK every year, many of whom want to talk to us at night while their other supports are not available. As a Childline Practitioner (Twilight) you will deliver this vital service alongside a committed and dedicated team who will share your values of supporting children and young people.
You will work a hybrid rota which includes a consistent balance of daytime, twilight and night shifts across a 6-week pattern which includes weekend working one in every three weeks (or one in six weeks for those on 17.5 hour contracts). There is built-in time for extended weekends and a third of the working days can be done from home. Every Childline Practitioner (Twilight) receives a 10.5% rota allowance on top of their basic salary.
We are looking for talented people who value putting children first. To be successful in this role, you will need to be someone who:
- Has a strong background working with children and young people within a safeguarding context
- Believes in our cause, our mission, and wants to help us be there for all children and young people
- Has a passion for supporting others, especially in situations which can be emotionally challenging
Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).
If you would like any further information about the role, please contact Helplines Recruitment.
Our rolling recruitment process ensures that we remain agile and responsive to all applications submitted, allowing us to progress candidates through the recruitment process prior to the vacancy closing date and will close the vacancy once all positions have been filled. Don't wait, apply today and become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that will bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.
The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
Childline Practitioner (Twilight) in Glasgow employer: National Society for the Prevention of Cruelty to Children
The National Society for the Prevention of Cruelty to Children is an exceptional employer, offering a supportive and inclusive work culture that prioritises meaningful contributions to children's lives. Employees benefit from generous perks, ample opportunities for professional development, and a collaborative environment that fosters strong communication across departments, making it a rewarding place to grow your career.
Contact Details:
National Society for the Prevention of Cruelty to Children Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Childline Practitioner (Twilight) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Childline or similar organisations. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for the interview by practising common questions related to safeguarding and supporting young people. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion! When you get the chance to speak with interviewers, share personal stories or experiences that highlight your commitment to helping children and young people. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there.
We think you need these skills to ace Childline Practitioner (Twilight) in Glasgow
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for supporting children and young people shine through. We want to see that you truly believe in our mission and are ready to make a difference.
Address the Person Specification:Make sure to carefully read the person specification and address each point in your supporting statement. We’re looking for specific examples of how your experience aligns with what we need, so don’t hold back!
Be Clear and Concise:While you have a generous word limit, clarity is key! Keep your statements focused and to the point. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Childline.
How to prepare for a job interview at National Society for the Prevention of Cruelty to Children
✨Know Your Stuff
Make sure you understand Childline's mission and the specific role of a Childline Practitioner (Twilight). Familiarise yourself with their services, especially how they support children during late hours. This will show your genuine interest and commitment to the cause.
✨Showcase Your Experience
Prepare examples from your past work with children and young people, particularly in safeguarding contexts. Be ready to discuss how you've handled emotionally challenging situations and supported others, as this is crucial for the role.
✨Demonstrate Flexibility
Highlight your ability to adapt to different situations and support volunteers effectively. Discuss any experience you have in coaching or supervising others, as this will be key in maintaining service quality during your shifts.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics at Childline. This not only shows your enthusiasm but also helps you gauge if the environment aligns with your values and working style.
