Facilities Assistant

Are you looking for a role within an organisation where the work you do makes a real difference to children's?

If the answer it's yes, the Facilities Assistant role could be exactly what you're looking for.

Join us and help shape a workplace where purpose meets people.

At the NSPCC, we believe every childhood is worth fighting for.

With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good.

The Property Department manage all aspects of the NSPCC's properties, ensuring offices have high standards of facilities, are properly maintained and comply to legal requirements.

The Property Department also manage building or refurbishment projects and constantly review the property portfolio ensuring the best possible working conditions are provided.

This post is responsible for supporting the Facilities Team on Reception, in the Post Room and any other Facilities related services.

If you're driven by purpose and want to help shape a culture that makes a real difference, we'd love to welcome you to our team, so join us as a Facilities Assistant.

What is the purpose of the Facilities Assistant?

This role is key to creating an inclusive and wellness-focused work environment across the organisation to allow people to grow and thrive. You'll contribute by:

• Provide a welcoming and efficient reception service
• To ensure that an excellent customer service experience is provided to all customer enquiries at Weston House.
• Assist Senior Facilities Assistant with day to day running of post room, this includes Reprographic services, internal and external, opening post, organising couriers and taxis, liaising with staff, volunteers, tenants, with any enquiries
• Assist Facilities Manager and Senior Facilities Assistant with administrative tasks such as health and safety and any ad-hoc projects.

What will I be doing as a Facilities Assistant?

• Greeting visitors.
• Managing security and telecommunications systems.
• Handling queries, emails and general correspondence.
• Transferring calls, as necessary.
• Taking messages from callers and pass to the appropriate staff member or relevant department.
• Maintain record books including key management and visitor signing in book.
• Follow and comply with NSPCC policy, procedures and standards.
• Ensure that Reception areas and visitor areas are kept clean and tidy
• Support Post room with opening post following procedures, and scanning post to staff
• Franking mail ensuring ready for collection if required
• Support the post room team with logging maintenance call outs, and topping up of Franking Machine
• Support the Post Room team when required in booking couriers
• Provide administration support to Facilities department
• Support Senior Facilities Assistant with key contractors
• Assist with regular fire evacuations
• Communicate with Facilities team regarding any health and safety issues within the building
• Support Senior Facilities Assistant to make continued improvements in procedures and processes for Weston House Reception and Post Room

What skills do I need to be a Facilities Assistant?

• Ability to communicate clearly and effectively with all colleagues and external contacts
• Ability to respond appropriately to a wide range of callers/visitors including some who may be distressed or angry.
• Customer focused approach to work
• Ability to deal with reactive situations in a calm and professional manner
• Ability to draft basic letters, emails and excel spreadsheets
• Ability to prioritise and organise own workload effectively
• Good working knowledge of Microsoft office, including word, excel and teams.
• Ability to deal with sensitive and confidential information
• Good numeracy skills.

Why join the NSPCC?

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives.

But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits.

We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

• Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
• Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
• Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes.
• Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

Join us and make a difference. You'll grow, be challenged, and help change millions of young lives for the better.

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