At a Glance
- Tasks: Lead and support a dedicated team to provide vital services for children in need.
- Company: Join Childline, a trusted service supporting young people across the UK.
- Benefits: Hybrid working, competitive salary, and a 3.5% rota allowance.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of thousands of children every year.
- Qualifications: Experience in safeguarding and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
At Childline, we give young people a voice when they need someone to listen. We want to be there for every child or young person who needs our support, any day of the year, any time of day or night.
Childline is one service, with three core offers for children and young people:
- Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
- Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
- Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want)
We're currently recruiting for a full time Childline Team Manager in Childline London. You will be part of the wider Childline Management team, and work alongside other managers to provide exceptional leadership and support to the Childline Practitioners in London. You will use excellent management and organisational skills to lead the day to day operational delivery of the Childline Universal services in London.
You will hold key responsibility for on-shift safeguarding decisions, ensuring best outcomes for children and young people. You will play a key role in ensuring high quality service to every child through our quality assurance, feedback and supervision processes. You will support our teams to achieve our aims of being there for every child or young person who wants to use our services. You will coordinate the live service to ensure we are there for children. You will have the chance to personally make a positive difference for thousands of children and young people every year. We support hundreds of thousands of children all over the UK every year.
As a Childline Team Manager you will manage this vital service alongside a committed and dedicated team who will share your values of supporting children and young people. You will work a hybrid rota which includes the majority of working time during office hours, Monday to Friday, and the options to flex the days you work from home to suit the needs of your team. Within this rota, you will contribute to a consistent balance of morning, daytime and evening duty shifts, coordinating the live national service. This averages 6 duty shifts a month and includes working one in every five weekends on average. You will also take part in our on-call rota, averaging 1 on-call night every 5 weeks. Every Childline Team Manager receives a 3.5% rota allowance on top of their basic salary.
We're looking for talented people who value putting children first:
- To be successful in this role, you will need to be someone who has a strong background working with children and young people within a safeguarding context.
- Is an excellent manager of people, with clear leadership skills.
- Believes in our cause, our mission, and wants to help us be there for all children and young people.
- Has a passion for supporting others, especially in situations which can be emotionally challenging.
Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters). If you would like any further information about the role, please contact Helplines Recruitment at HelplinesRecruitment@NSPCC.org.uk.
The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
Childline Team Manager employer: National Society for the Prevention of Cruelty to Children
At Childline, we are dedicated to providing a supportive and empowering work environment for our team members in London. As a Childline Team Manager, you will not only lead a passionate group of practitioners but also have access to flexible working arrangements, professional development opportunities, and a strong commitment to safeguarding children. Join us in making a meaningful impact on the lives of young people while enjoying a culture that values compassion, teamwork, and personal growth.
Contact Details:
National Society for the Prevention of Cruelty to Children Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Childline Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the child welfare sector or related fields. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to Childline. Think about how your experience aligns with their mission and be ready to share examples of your leadership skills.
✨Tip Number 3
Show your passion! When you get the chance to speak with interviewers, let your enthusiasm for supporting children and young people shine through. They want to see that you genuinely care about the cause.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Childline team.
We think you need these skills to ace Childline Team Manager
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you really understand what the Childline Team Manager role is all about. Dive into the job description and think about how your experience aligns with the responsibilities and values mentioned. This will help you tailor your application to show us you're the perfect fit!
Address the Person Specification:When crafting your supporting statement, don’t forget to address each point in the person specification. Use specific examples from your past experiences to demonstrate how you meet these criteria. We want to see how you can bring your skills to the table and support our mission!
Be Authentic and Passionate:Let your passion for supporting children and young people shine through in your application. Share your motivations for wanting to work with Childline and how you believe you can make a difference. We love hearing genuine stories that reflect your commitment to our cause!
Keep it Clear and Concise:While you have a generous word limit of 10,000 characters, aim for clarity and conciseness. Make sure your application is easy to read and straight to the point. We appreciate well-structured applications that get to the heart of what makes you a great candidate!
How to prepare for a job interview at National Society for the Prevention of Cruelty to Children
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Childline's mission and services. Familiarise yourself with the three core offers: Childline Universal, Childline Connect, and Childline Online. This will show your genuine interest and help you articulate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a Childline Team Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or supported individuals in challenging situations. Highlight your approach to safeguarding and how you ensure the best outcomes for children and young people.
✨Emphasise Your Passion
Childline is all about supporting children and young people. Be ready to share why this cause matters to you personally. Talk about any relevant experiences that fuel your passion for helping others, especially in emotionally challenging contexts. Authenticity goes a long way!
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, support structures, or how they measure success in delivering their services. This not only shows your interest but also helps you gauge if the role is the right fit for you.
