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- Tasks: Support volunteers and directly assist children in need through various communication channels.
- Company: Childline is a vital service providing support to children and young people across the UK.
- Benefits: Enjoy flexible working hours, remote options, and a 7% rota allowance on top of your salary.
- Why this job: Make a real difference in young lives while working with a passionate team dedicated to safeguarding.
- Qualifications: Experience with children in a safeguarding context and a genuine passion for supporting others.
- Other info: Part-time role with a hybrid rota, including weekends and built-in long weekends.
The predicted salary is between 24000 - 36000 £ per year.
Overview
At Childline, we give young people a voice when they need someone to listen. We provide support to every child or young person who needs our help, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people:
- Childline Universal – available 24/7 and focused on being there for children and young people who contact us on a one‑off or irregular basis
- Childline Connect – available 365 days a year during peak hours and focused on giving regular contacts consistent support
- Childline Online – an online community for all children and young people to access advice, guidance and support 24/5 when, where and how they want
Position Summary
We are recruiting for a part‑time position (17.5 hours) in Childline Leeds. You will use your skills flexibly to support volunteers while they talk to children, and you will also have opportunities to directly support children and young people by responding to contacts as a Childline Practitioner (Universal). You will lead key on‑shift safeguarding decisions, coach volunteers to maintain and develop the quality of the service, and provide effective supervision, coaching, feedback, training and support outside of shift.
Responsibilities
- Support volunteers while they talk to children, ensuring a high‑quality service
- Respond directly to contacts in the role of a Childline Practitioner (Universal)
- Lead on key on‑shift safeguarding decisions
- Provide coaching, feedback, training and support to volunteers outside of shift to maintain service quality
- Work a hybrid rota that includes morning, daytime and evening shifts across a 6‑week pattern, with weekend work one in every three weeks (or one in six weeks for part‑time colleagues) and built‑in 3‑day weekends
- Use up to 30% of working days from home and receive a 7% rota allowance on top of basic salary
Qualifications
- Strong background working with children and young people within a safeguarding context
- Belief in our cause and mission, with a desire to help all children and young people
- Passion for supporting others, especially in emotionally challenging situations
Benefits
Hybrid rota with flexible shift pattern, 3‑day weekends, and the option to work remotely on a portion of your days. All Practitioners receive a 7% rota allowance on top of basic salary.
Equal Opportunity Statement
The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
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Childline Practitioner Universal employer: National Society for the Prevention of Cruelty to Children
Contact Detail:
National Society for the Prevention of Cruelty to Children Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Childline Practitioner Universal
✨Tip Number 1
Familiarise yourself with Childline's mission and values. Understanding their commitment to supporting children and young people will help you align your passion and experiences with what they stand for during any discussions or interviews.
✨Tip Number 2
Highlight your experience in safeguarding and working with children. Be ready to share specific examples of how you've supported young people in challenging situations, as this will demonstrate your suitability for the role.
✨Tip Number 3
Prepare to discuss your coaching and supervisory skills. Since the role involves supporting volunteers, think about times when you've successfully guided others and how that experience can translate into this position.
✨Tip Number 4
Be flexible and open-minded about the hybrid working model. Show your willingness to adapt to various shifts and highlight any previous experience you have with similar work patterns, as this will reflect your readiness for the role.
We think you need these skills to ace Childline Practitioner Universal
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Childline Practitioner (Universal). Make sure you understand the importance of safeguarding and supporting children and young people.
Tailor Your Supporting Statement: Address each point in the person specification directly in your supporting statement. Use specific examples from your experience that demonstrate your skills and passion for working with children and young people.
Highlight Relevant Experience: Emphasise any previous work or volunteer experience you have in safeguarding contexts or roles that involved supporting children and young people. This will show your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at National Society for the Prevention of Cruelty to Children
✨Show Your Passion for Supporting Young People
Make sure to express your genuine passion for helping children and young people during the interview. Share personal experiences or stories that highlight your commitment to safeguarding and supporting vulnerable individuals.
✨Demonstrate Your Coaching Skills
Since the role involves supervising and coaching volunteers, be prepared to discuss your experience in mentoring or training others. Provide examples of how you've successfully guided someone through a challenging situation.
✨Familiarise Yourself with Childline's Services
Before the interview, take time to understand the different services offered by Childline, especially the Universal service. This knowledge will help you articulate how you can contribute to their mission and support their goals.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your decision-making skills in safeguarding situations. Think about past experiences where you had to make tough choices and be ready to explain your thought process.