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- Tasks: Support children and young people by responding to their needs and coaching volunteers.
- Company: Childline, a dedicated service for young people's support.
- Benefits: Hybrid working, 3-day weekends, and a 7% rota allowance on top of salary.
- Why this job: Make a real difference in the lives of thousands of children every year.
- Qualifications: Experience with children in safeguarding contexts and a passion for support.
- Other info: Join a committed team that values putting children first.
The predicted salary is between 30000 - 42000 £ per year.
At Childline, we give young people a voice when they need someone to listen. We want to be there for every child or young person who needs our support, any day of the year, any time of day or night.
Childline is one service, with three core offers for children and young people:
- Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
- Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
- Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want)
We are currently recruiting for a fixed term 35 hour position in our Connect team in Childline Foyle. You will use your skills flexibly to support volunteers while they talk to children. You will also have opportunities to directly support children and young people by responding to contacts in your role as a Childline Practitioner (Connect).
You will lead on key on-shift safeguarding decisions and use coaching to maintain and develop the quality of the service. You will ensure every child and young person receives a high-quality service and outside of shift provide effective supervision, coaching, feedback, training and support to volunteers. You will use your case management skills to ensure that the plans for children and young people in our Connect service meet the unique needs of each of the young persons who contact us regularly.
You will have the chance to personally make a positive difference for thousands of children and young people every year. We support hundreds of thousands of children all over the UK every year. As a Childline Practitioner (Connect) you will deliver this vital service alongside a committed and dedicated team who will share your values of supporting children and young people.
You will work a hybrid rota which includes a consistent balance of daytime and evening shifts across a 6-week pattern, which includes weekend working one in every three weeks. There is built in time for 3-day weekends and up to half of the working days can be done from home. Every Childline Practitioner (Connect) receives a 7% rota allowance on top of their basic salary.
We are looking for talented people who value putting children first. To be successful in this role, you will need to be someone who:
- Has a strong background working with children and young people within a safeguarding context
- Believes in our cause, our mission, and wants to help us be there for all children and young people
- Has a passion for supporting others, especially in situations which can be emotionally challenging
Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).
If you would like any further information about the role, please contact Helplines Recruitment at HelplinesRecruitment@NSPCC.org.uk.
The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
Childline Practitioner (Connect) employer: National Society for the Prevention of Cruelty to Children
Contact Detail:
National Society for the Prevention of Cruelty to Children Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Childline Practitioner (Connect)
✨Tip Number 1
Network like a pro! Reach out to people in the Childline community or related fields. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with supporting children and young people. We want to hear your passion and commitment!
✨Tip Number 3
Showcase your skills during the interview. Use examples from your past work with children and young people, especially in safeguarding contexts. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission at Childline.
We think you need these skills to ace Childline Practitioner (Connect)
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what being a Childline Practitioner (Connect) involves. Dive into the job description and think about how your experience aligns with the responsibilities and values outlined. This will help you tailor your application to show us you're the perfect fit!
Address the Person Specification: When crafting your supporting statement, don’t forget to directly address each point in the person specification. Use specific examples from your past experiences to demonstrate how you meet these criteria. We want to see how you can bring your skills to our team!
Be Authentic and Passionate: Let your passion for supporting children and young people shine through in your application. Share your motivations for wanting to work with Childline and how you believe in our mission. We love hearing genuine stories that reflect your commitment to making a difference!
Apply Through Our Website: Once you’ve polished your application, make sure to submit it through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’re good to go!
How to prepare for a job interview at National Society for the Prevention of Cruelty to Children
✨Know Your Stuff
Make sure you understand Childline's mission and the specific role of a Childline Practitioner (Connect). Familiarise yourself with the services offered, especially how they support children and young people. This will show your genuine interest and commitment during the interview.
✨Showcase Your Experience
Prepare to discuss your background working with children and young people, particularly in safeguarding contexts. Think of specific examples where you've made a positive impact or faced challenges, and be ready to share these stories to demonstrate your suitability for the role.
✨Emphasise Emotional Resilience
This role can be emotionally challenging, so it's crucial to convey your passion for supporting others in tough situations. Be prepared to talk about how you manage stress and maintain your well-being while helping those in need.
✨Engage with Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or the support provided to volunteers. This shows that you're not only interested in the role but also in how you can contribute to the team and grow within it.