At a Glance
- Tasks: Lead volunteer engagement and support volunteers in making a difference for children.
- Company: Childline, a vital service providing support to young people across the UK.
- Benefits: Flexible working hours, hybrid options, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Join a passionate team dedicated to supporting children and young people in need.
- Qualifications: Experience with volunteers and a strong belief in our mission.
The predicted salary is between 30000 - 40000 € per year.
At Childline, we give young people a voice when they need someone to listen. We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people:
- Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)
- Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)
- Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want)
Volunteers are at the heart of everything Childline does and we’re committed to giving our volunteers the best experience of volunteering possible.
Position
We’re recruiting for a Childline Volunteer Engagement Lead in the Volunteer Operations team, based in Childline Birmingham.
Key Responsibilities
You will be part of the wider Childline Volunteer Operations team, and together with your colleagues, be the key point of contact for Childline volunteers. You will use your outreach engagement skills to build excellent local recruitment networks. You will ensure that our volunteers feel valued through celebration and retention activities. You will be a visible and welcoming presence to the volunteers and support them to commit to regular shifts. You will play a key role in ensuring safer recruitment processes are followed for all those who wish to support our mission to be there for all children and young people that need us. You will have the chance to make a positive difference, supporting the volunteers who are there for thousands of children and young people every year. As a Childline Volunteer Engagement Lead you will provide this crucial, creative and key role of ensuring our volunteers have the best possible experience. You will work alongside a committed and dedicated team who will share your values of working together and making an impact. Your core hours will be office hours, 9am - 5pm but visibility to the volunteers is crucial in this role and flexibility around your hours worked is key. It will include elements of evening and weekend working from time to time, but supported through the option of hybrid working.
Qualifications
To be successful in this role, you will need to be someone who:
- Has a strong background working with volunteers within a safeguarding or charitable context
- Believes in our cause, our mission, and wants to help us be there for all children and young people
- Has a passion for supporting others, especially in situations which can be emotionally challenging
Additional Information
Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).
Equal Opportunity
The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.
Childline Volunteer Engagement Lead in Birmingham employer: National Society for the Prevention of Cruelty to Children
At Childline, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of children and young people. Our vibrant work culture fosters collaboration and support, ensuring that our volunteers feel valued and engaged through various celebration and retention activities. Located in Birmingham, we offer flexible working arrangements, including hybrid options, and provide ample opportunities for personal and professional growth within a passionate team committed to safeguarding and empowering the next generation.
Contact Detail:
National Society for the Prevention of Cruelty to Children Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Childline Volunteer Engagement Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a role at Childline. You never know who might have the inside scoop or can put in a good word for you.
✨Tip Number 2
Get involved in local community events related to volunteering or child welfare. This not only boosts your visibility but also shows your commitment to the cause, making you a more attractive candidate.
✨Tip Number 3
Prepare for interviews by practising common questions related to volunteer engagement and safeguarding. We want to see your passion and how you can make a difference, so be ready to share your experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Childline team.
We think you need these skills to ace Childline Volunteer Engagement Lead in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting children and young people shine through. We want to see that you truly believe in our mission and are eager to make a difference.
Tailor Your Supporting Statement:Make sure to address each point in the person specification directly in your supporting statement. We’re looking for specific examples that demonstrate how your experience aligns with what we need.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read, so avoid fluff and get straight to the good stuff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at National Society for the Prevention of Cruelty to Children
✨Know the Mission Inside Out
Before your interview, make sure you fully understand Childline's mission and values. Familiarise yourself with their core offers and how they support young people. This will not only show your genuine interest but also help you articulate how your skills align with their goals.
✨Showcase Your Volunteer Experience
Highlight any previous experience you have working with volunteers or in a safeguarding context. Be ready to share specific examples of how you've engaged, supported, or celebrated volunteers in the past. This will demonstrate your capability to thrive in the role of Volunteer Engagement Lead.
✨Prepare for Emotional Scenarios
Given the emotionally challenging situations you may encounter, think about how you would handle such scenarios. Prepare to discuss your approach to supporting others in distress and how you maintain your own well-being while doing so. This will show your readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, volunteer retention strategies, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
