At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a dynamic team at a leading tech company with a focus on innovation.
- Benefits: Enjoy competitive pay, 25 days off, and a hybrid work model.
- Other info: Great opportunities for growth and learning in a supportive environment.
- Why this job: Make a real difference by helping others solve their tech problems.
- Qualifications: 2+ years in IT support and a passion for technology required.
The predicted salary is between 30000 - 40000 £ per year.
General maintenance of workstation equipment, end user support, and systems maintenance to include various end-user services, computing devices, software, and peripherals.
Tasks and Responsibilities
- Level 1 support for all hardware and software related problems including troubleshooting and resolution
- Monitor and process tickets/incidents
- Act as central point of contact as part of end user support
- Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems
- Maintain, configure, install, and monitor printers including centralized management software
- Perform equipment install-move-add-change operational processes as needed by the businesses
- Analyse and recommend new technology, upgrades, and services for end users
- Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including preparation and implementation of IT relocations
- Handle incoming support requests via phone, ticket system, and other channels as needed
- Participate in various IT and business projects
- Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable
- IT support for warehouse management (scanner and printers), where applicable
- Responsible for telephone and network socket patch management, where applicable
- Participation in the continuous improvement of existing and new helpdesk processes
- Collection and administration of documentation
Education and Professional Experience
- 2+ years of help desk and/or IT field technician experience in support of a medium-sized business (250 users or more) required
- Successfully completed relevant vocational training in the IT sector e.g., as an IT Specialist or System Electronics Technician etc., or a comparable qualification
General Requirements
- Excellent written and verbal English with ability to effectively communicate with technical and non-technical stakeholders
- Self-starter with a problem-solving mind to identify and solve technical issues
- Ability to work independently and within a team environment
- Conscientious with strong attention to detail
- Professional demeanor with a focus on providing excellent customer service
- Ability to compliantly follow procedures, standards and learn new tasks
- Good time-management and organization skills with ability to meet competing deadlines and demands
Specific Requirements
- Broad experience working in a diverse IT support environment
- Extensive knowledge about the PC as well as very good knowledge of the operating system Microsoft Windows
- Very good knowledge of Microsoft Office applications
- Work confidently with telecommunications technologies
- Basic knowledge of ADS and Group Policy
- Basic experience with network protocols (e.g. LAN, WAN)
- Good knowledge in dealing with software distribution tools (e.g. MECM, Intune)
- Participation in the continuous improvement of new and existing Helpdesk processes
- Ensure proper documentation
- Foundational ITIL knowledge is preferred
- Flexibility and willingness to occasionally work outside regular office hours to support business needs
Working Arrangements
Please note that this is a full-time position (40 hours per week) Monday to Friday. Flexibility is required. Hybrid working arrangement available.
Travel Activity
This role involves some business travel between the two Arthrex sites (Sheffield and Solihull).
Compensation and Benefits
Competitive salary based on level of experience. 25 days annual leave plus 8 Bank Holidays (pro rata), Contributory Pension scheme, medical cash back plan, Group income protection and Life Assurance.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics.
IT Support Specialist in Birmingham employer: National Society for Black Engineers
As an IT Support Specialist at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With a competitive salary, generous annual leave, and a hybrid working arrangement, we foster a culture of collaboration and innovation, ensuring that you have the resources and opportunities to excel in your role while contributing to meaningful projects across our Sheffield and Solihull sites.
Contact Details:
National Society for Black Engineers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Ace that interview! Research common IT support interview questions and practice your responses. Be ready to showcase your problem-solving skills with real-life examples from your experience.
✨Tip Number 3
Show off your tech skills! Bring along a portfolio of your past projects or any relevant certifications. This will help demonstrate your expertise and commitment to potential employers.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace IT Support Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. Use keywords from the job description to show we’re on the same page about what you can bring to the table.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've tackled similar challenges in previous roles, and let us know why you're excited about joining StudySmarter.
Show Off Your Communication Skills:Since this role involves interacting with both technical and non-technical folks, make sure your application reflects your ability to communicate clearly and effectively. We love a good storyteller!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at National Society for Black Engineers
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows and Office applications, as well as any relevant telecommunications technologies. Be ready to discuss your experience with network protocols and software distribution tools like MECM or Intune.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you provided excellent customer service while resolving a problem, as this will demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
✨Familiarise Yourself with Helpdesk Processes
Since the role involves continuous improvement of helpdesk processes, it’s a good idea to understand basic ITIL principles. Be ready to discuss how you’ve contributed to process improvements in previous roles, as this shows your proactive approach.
✨Be Ready for Flexibility
This position may require occasional work outside regular hours, so be prepared to discuss your availability and willingness to adapt. Highlight any previous experiences where you’ve had to be flexible in your work schedule to meet business needs.
