At a Glance
- Tasks: Be the go-to person for customers, managing relationships and driving sales growth.
- Company: Join Rockwell Automation, a global leader in tech and innovation.
- Benefits: Enjoy mindfulness programmes, volunteer time off, and ongoing learning opportunities.
- Other info: Diverse and inclusive workplace with excellent career development.
- Why this job: Make a real impact by helping customers and driving business success.
- Qualifications: GCSE in English & Maths and at least one year in Customer Care.
The predicted salary is between 35000 - 45000 £ per year.
Overview
Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile.
Lektronix, a Rockwell Automation business, provides comprehensive solutions for industrial automation worldwide.
Job Description
Customer Support Agent – West Midlands.
You will act as the main point of contact for customers, manage existing relationships, support the sales team, and drive sales growth through excellent service, quotations, invoicing, and collections.
Responsibilities
- Achieve sales targets and manage a geographical area to maximise its sales potential.
- Maintain customer relationships and manage key accounts.
- Assess and price repair and supply jobs, taking into account customer needs and future potential.
- Develop, update and maintain a database of existing and potential customers.
- Coordinate and follow up on existing leads, initiate contact, generate new leads and bring on new customers in an effective and structured manner.
- Interface with customers, providing information on price and availability, delivery expectation, ability to expedite orders, and delivery tracking.
- Assist with after‑sales queries, investigate customer complaints and ensure they are resolved to the customers’ satisfaction.
- Work closely with workshops, escalating issues and relaying feedback to customers.
- Engage other Customer Services personnel, Regional Sales Managers and/or the Commercial Manager in specific selling approaches for certain customers.
- Provide information to support effective management of the business at all levels and make recommendations on business development activity.
- Identify key issues from information gathered and demonstrate behaviour in accordance with Rockwell Automation values.
- Act with highest integrity in all areas.
Qualifications
- Minimum GCSE in English & Mathematics.
- At least one year of experience in Customer Care.
- Preferred: Experience providing detailed troubleshooting and resolutions to users, and administrative skills.
Benefits
- Comprehensive mindfulness programmes with premium membership to Calm.
- Volunteer Paid Time Off available after 6 months of employment for eligible employees.
- Employee Assistance Program.
- Personalised wellbeing programmes through On Track.
- On‑demand digital course library for professional development.
- A collaborative, high‑performance engineering environment that values innovation and continuous improvement.
- Opportunities for ongoing learning, certification and global exposure.
- Competitive compensation package and benefits aligned with Rockwell Automation's global standards.
- Additional local benefits.
- Application
We are committed to building a diverse, inclusive, and authentic workplace.
If you are excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply.
You may be the right fit for this or other roles.
#J-18808-Ljbffr
Customer Support Agent in Aldridge employer: National Society for Black Engineers
Rockwell Automation is an exceptional employer, offering a dynamic work culture that prioritises innovation and continuous improvement. As a Customer Support Agent in the West Midlands, you will benefit from comprehensive wellbeing programmes, ongoing learning opportunities, and a competitive compensation package, all while being part of a diverse and inclusive team dedicated to making a meaningful impact in industrial automation.
Contact Details:
National Society for Black Engineers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent in Aldridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at National Society for Black Engineers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like National Society for Black Engineers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Agent in Aldridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to National Society for Black Engineers:Your cover letter is your chance to shine! Tell us why you want to work at National Society for Black Engineers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at National Society for Black Engineers!
How to prepare for a job interview at National Society for Black Engineers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
